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We cannot open our surveys on Chrome or Safari suddenly

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4 months 4 weeks ago - 4 months 4 weeks ago #239409 by diePatzy
Replied by diePatzy on topic We cannot open our surveys on Chrome or Safari suddenly
Have you been able to find a soultion to the problem yet? I can't open my survey neither :-(
Last edit: 4 months 4 weeks ago by diePatzy.

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4 months 4 weeks ago #239429 by jelo
Replied by jelo on topic We cannot open our surveys on Chrome or Safari suddenly
The solution is to remove the no longer valid glue records.
I don't know why LimeSurvey GmbH is not able to remove them.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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4 months 3 weeks ago #239435 by ollehar
Replied by ollehar on topic We cannot open our surveys on Chrome or Safari suddenly
We've been talking to our domain registrar over and over again, and each time they say it's fixed, wait 24-48 hours, and then it's not fixed. We've decided to move the domain to another domain provider now, that we're also using for limesurvey.net.

If you don't have any active survey you can go to your account settings on account.limesurvey.org and change domain to limesurvey.net. It should then be accessible immediately.

We're really sorry for the delayed response here.

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4 months 3 weeks ago #239455 by Amboann_378672
Replied by Amboann_378672 on topic We cannot open our surveys on Chrome or Safari suddenly
Can you explain that a little more? I don't see this option where you'd change the domain in account settings.

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4 months 3 weeks ago #239459 by tgsupport
Replied by tgsupport on topic We cannot open our surveys on Chrome or Safari suddenly

We've been talking to our domain registrar over and over again, and each time they say it's fixed, wait 24-48 hours, and then it's not fixed. We've decided to move the domain to another domain provider now, that we're also using for limesurvey.net.

If you don't have any active survey you can go to your account settings on account.limesurvey.org and change domain to limesurvey.net. It should then be accessible immediately.

We're really sorry for the delayed response here.
Hello,

Unfortunately we cannot change the domain as we have several active surveys across different projects. Do you have an updated timeline for the issue to be fixed? 

Thanks

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4 months 3 weeks ago #239469 by c_schmitz
Replied by c_schmitz on topic We cannot open our surveys on Chrome or Safari suddenly
I am really sorry for the inconvenience. We expect the issue to be fixed when the domain has successfully moved – according to the domain providers at earliest tomorrow, at latest on Friday.
Best regards

Carsten Schmitz
LimeSurvey project leader

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4 months 3 weeks ago #239542 by tgsupport
Replied by tgsupport on topic We cannot open our surveys on Chrome or Safari suddenly
Hello,

Could you please confirm the problem is now resolved?

Many thanks

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4 months 3 weeks ago - 4 months 3 weeks ago #239560 by c_schmitz
Replied by c_schmitz on topic We cannot open our surveys on Chrome or Safari suddenly
Hello,

Thank you for your patience. We can confirm that the problem is resolved for good since yesterday.
We will also make sure that this won't happen again.
 
Best regards

Carsten Schmitz
LimeSurvey project leader
Last edit: 4 months 3 weeks ago by c_schmitz.
The following user(s) said Thank You: holch, Amboann_378672

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