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We cannot open our surveys on Chrome or Safari suddenly
- Amboann_378672
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2 months 2 weeks ago - 2 months 2 weeks ago #239261
by Amboann_378672
Please help us help you and fill where relevant:
Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey hosting:
Survey theme/template:
==================
(Write here your question/remark)
We have many public surveys that all of a sudden cannot be accessed on Safari or Chrome Browsers. The only way I've been able to access them has been on firefox on my PC. I've tried clearing cache, cookies and other history but no success. Tech support at Lime said they can access these links but not sure why they can and we cannot. Below is an example link of public survey that is not working for us on chrome or safari.
bikemn.limequery.org/762251?lang=en
Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey hosting:
Survey theme/template:
==================
(Write here your question/remark)
We have many public surveys that all of a sudden cannot be accessed on Safari or Chrome Browsers. The only way I've been able to access them has been on firefox on my PC. I've tried clearing cache, cookies and other history but no success. Tech support at Lime said they can access these links but not sure why they can and we cannot. Below is an example link of public survey that is not working for us on chrome or safari.
bikemn.limequery.org/762251?lang=en
Last edit: 2 months 2 weeks ago by Amboann_378672.
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2 months 2 weeks ago #239263
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic We cannot open our surveys on Chrome or Safari suddenly
Just clicked your link with Chrome and it works just fine.
Have a look at your local internet / network settings. Doesn't seem to be a general issue.
Have a look at your local internet / network settings. Doesn't seem to be a general issue.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
2 months 2 weeks ago #239264
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic We cannot open our surveys on Chrome or Safari suddenly
Just opened all the surveys that can be found at
bikemn.limequery.org/
and they all work for me on Chrome.
If tech support at Limesurvey can access them, I can access them, then chances are high that you have a local issue that prevents you from opening them in Chrome and Safari.
Is it just your computer, or other computers as well? Try from another computer, as a friend who is in a different network and see what happens.
If tech support at Limesurvey can access them, I can access them, then chances are high that you have a local issue that prevents you from opening them in Chrome and Safari.
Is it just your computer, or other computers as well? Try from another computer, as a friend who is in a different network and see what happens.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- Amboann_378672
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2 months 2 weeks ago #239266
by Amboann_378672
Replied by Amboann_378672 on topic We cannot open our surveys on Chrome or Safari suddenly
Thanks for the help! We have tried from multiple computers and multiple internet providers. I even just tried from my phone browser and cannot access that link. Curious what country you're accessing the link from as the tech team seems to be in Europe and I'm curious if that's relevant.
If it is a local issue, how would I go about remedying it? Is there anyway to refresh our limesurvey account?
If it is a local issue, how would I go about remedying it? Is there anyway to refresh our limesurvey account?
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2 months 2 weeks ago #239267
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic We cannot open our surveys on Chrome or Safari suddenly
I can access
bikemn.limequery.org/762251?lang=en
using Chrome from Canada.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- Amboann_378672
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2 months 2 weeks ago - 2 months 2 weeks ago #239268
by Amboann_378672
Replied by Amboann_378672 on topic We cannot open our surveys on Chrome or Safari suddenly
That's good to know, but still nothing on our end trying to access from the US. Frankly, I'm incredibly frustrated with the slow response and lack of suggested troubleshooting on Lime's end here.
Last edit: 2 months 2 weeks ago by Amboann_378672.
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