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ComfortUpdate server not responding
- baltzis
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1 year 2 months ago - 1 year 2 months ago #240785
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for the tip. There is no just $config = though, since all lines start with this. I guess you mean the line $config('comfort_update_server_ssl'). I already received this advice and used it. According to the instructions, if this works, then there is a problem with my PHP curl settings. We are working on this, because we'd rather use ssl to communicate with the ComfortUpdate server.
Thanks again.
Thanks again.
Last edit: 1 year 2 months ago by baltzis.
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- Matiasko
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1 year 1 month ago #241520
by Matiasko
Replied by Matiasko on topic ComfortUpdate server not responding
Have you got any news on that?
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- baltzis
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1 year 1 month ago #241533
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Unfortunately not. Most probably we'll try to reinstall LimeSurvey, but we need to find the time to do this, while several surveys are currently running. Otherwise, we'll need to cancel the subscription, since it becomes unusable.
In any case, I will post any new developments when available.
In any case, I will post any new developments when available.
The following user(s) said Thank You: DenisChenu
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- DenisChenu
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1 year 1 month ago #241547
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
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Replied by DenisChenu on topic ComfortUpdate server not responding
About Comfort update : i think best is to contact LimeSurey Gmbh team support.
This forum is for community discussion.
account.limesurvey.org/support/support
This forum is for community discussion.
account.limesurvey.org/support/support
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- baltzis
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1 year 1 month ago #241551
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for your reply. We've already done this.
Regards
Regards
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- DenisChenu
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1 year 1 month ago #241557
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic ComfortUpdate server not responding
By email too ? support@limesurvey.org ?Thanks for your reply. We've already done this.
Regards
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- LSSSurvey1
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1 year 3 weeks ago #241976
by LSSSurvey1
Replied by LSSSurvey1 on topic ComfortUpdate server not responding
i tried to change the confort_update_server_ssl to 0 and it let me use the comfort update.. however after the update was done and the comfort_update_server_ssl went back to 1 and i am getting the same error message...
so as temporarily solution if you want to update your limesurvey, seems to work.
so as temporarily solution if you want to update your limesurvey, seems to work.
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- baltzis
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1 year 3 weeks ago #241977
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for the tip. We were told by the Comfort Update team about this solution. We were also told that if this works, then there must be some problem with the PHP CURL settings.
We are still working on this.
Thanks again!
We are still working on this.
Thanks again!
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- baltzis
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1 year 3 weeks ago #241978
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
No, I did not send an email. I will try as well.
Thanks.
Thanks.
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- baltzis
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1 year 3 weeks ago #241979
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
I will also try by email to this address, although I doubt if they will be of much help as I am on the Community Edition. I am only a Comfort Update subscriber.
We'll see...
Thanks again.
We'll see...
Thanks again.
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- jelo
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1 year 3 weeks ago #241980
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic ComfortUpdate server not responding
The topic of this thread is not about an SSL/TLS issue. The comfort update server is running and responding. The certificate the comfortupate server is using is valid.
We can check that via a browser.
E.g. comfortupdate.limesurvey.org/index.php?r...%2Fview&build=230221
It's a AlphaSSL CA - SHA256 - G2 wildcard certificate which is valid till Wed, 31 May 2023 06:29:06 GMT.
Since the connection works without transport encryption, the cause is outside of LimeSurvey and PHP code. The certificate handling of the server operating system and curl are now worth a look. The certificate validation check towards the update server fails and the encrypted connection is not established. The administrator of the web server should be able to help. LimeSurvey GmbH cannot provide support for third party servers.The error message inside LimeSurvey are not providing enough insights to understand where the root cause is. What operating systems are used? What version is used and when was the last update done?
We can check that via a browser.
E.g. comfortupdate.limesurvey.org/index.php?r...%2Fview&build=230221
It's a AlphaSSL CA - SHA256 - G2 wildcard certificate which is valid till Wed, 31 May 2023 06:29:06 GMT.
Since the connection works without transport encryption, the cause is outside of LimeSurvey and PHP code. The certificate handling of the server operating system and curl are now worth a look. The certificate validation check towards the update server fails and the encrypted connection is not established. The administrator of the web server should be able to help. LimeSurvey GmbH cannot provide support for third party servers.The error message inside LimeSurvey are not providing enough insights to understand where the root cause is. What operating systems are used? What version is used and when was the last update done?
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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- holch
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1 year 3 weeks ago - 1 year 3 weeks ago #241993
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic ComfortUpdate server not responding
As a paying customer for Comfort Update of course you have the right to support to anything related "Comfort Update". However, you will have to make it very clear that this is Comfort Update related, because sometimes the first level support just sees "LS Community Edition" == "No supoort" and will brush you off. But you should insist, you CAN receive support for Comfort Update.
But of course, they can't help you with something that is related to YOUR server. They can only help you with something that is directly Comfort Update related and under their control.
But of course, they can't help you with something that is related to YOUR server. They can only help you with something that is directly Comfort Update related and under their control.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 1 year 3 weeks ago by holch.
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