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ComfortUpdate server not responding

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2 years 8 months ago - 2 years 8 months ago #238946 by baltzis
Please help us help you and fill where relevant:
Your LimeSurvey version: LimeSurvey Community Edition Version 5.4.12 221121
Own server or LimeSurvey hosting: own
Survey theme/template: administration theme Bay of many
==================
When trying to use ComfortUpdate, I get the following message:
Error!
No server answer
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.

However, on another installation, I found that the ComfortUpdate server is responding fine.

When I try to resubmit my valid update key, I get the following message (see also attached screenshot):
PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x

How can I resolve this rather unusual problem?
Thanks   
Last edit: 2 years 8 months ago by baltzis.

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2 years 8 months ago #238969 by jelo

How can I resolve this rather unusual problem?
 
When you get issues around the ComfortUpdate server, the best thing is to wait a few hours.
Sometimes the server is overloaded. Sometimes the LimeSurvey updates repository is updated.
If you still get issues over a 48h period of time, contact support directly.
Only a few persons inside LimeSurvey GmbH are working on the ComfortUpdate server.


 

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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2 years 8 months ago #238981 by baltzis
Thanks for the prompt reply. I encountered this problem two days ago. It is strange though that on my other installation on another server (Linux OS), the issues does not appear. The ComfortUpdate on that installation works just fine.

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2 years 6 months ago #240692 by talal_pervaiz_GT_3
Hi Did you find a fix for this as I am facing the same issue

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2 years 6 months ago #240708 by baltzis
Unfortunately, we have not find a solution (yet). We are still working on this, as we need to test the PHP settings. If that does not work, we'll probably need to reinstall LimeSurvey.

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2 years 6 months ago #240781 by tpervaiz
Can you try the blow.../application/config/updater_version.php the option $config = 1; to 0.  I hope this helps. 

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2 years 6 months ago - 2 years 6 months ago #240785 by baltzis
Thanks for the tip. There is no just $config = though, since all lines start with this. I guess you mean the line  $config('comfort_update_server_ssl'). I already received this advice and used it. According to the instructions, if this works, then there is a problem with my PHP curl settings. We are working on this, because we'd rather use ssl to communicate with the ComfortUpdate server.

Thanks again.
Last edit: 2 years 6 months ago by baltzis.

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2 years 5 months ago #241520 by Matiasko
Have you got any news on that?

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2 years 5 months ago #241533 by baltzis
Unfortunately not. Most probably we'll try to reinstall LimeSurvey, but we need to find the time to do this, while several surveys are currently running. Otherwise, we'll need to cancel the subscription, since it becomes unusable.

In any case, I will post any new developments when available.
The following user(s) said Thank You: DenisChenu

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2 years 5 months ago #241547 by DenisChenu
About Comfort update : i think best is to contact LimeSurey Gmbh team support.

This forum is for community discussion.

account.limesurvey.org/support/support

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.

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2 years 5 months ago #241551 by baltzis
Thanks for your reply. We've already done this.

Regards

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2 years 5 months ago #241557 by DenisChenu

Thanks for your reply. We've already done this.

Regards
 
By email too ? support@limesurvey.org ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.

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2 years 5 months ago #241976 by LSSSurvey1
i tried to change the confort_update_server_ssl to 0 and it let me use the comfort update.. however after the update was done and the comfort_update_server_ssl went back to 1 and i am getting the same error message... 
so as temporarily solution if you want to update your limesurvey, seems to work. 

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2 years 5 months ago #241977 by baltzis
Thanks for the tip. We were told by the Comfort Update team about this solution. We were also told that if this works, then there must be some problem with the PHP CURL settings.

We are still working on this.

Thanks again!

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2 years 5 months ago #241978 by baltzis
No, I did not send an email. I will try as well.

Thanks.

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