- Posts: 6
- Thank you received: 1
Survey submission is excruciatingly slow
- jnuneziglesias
-
Topic Author
- Offline
- Fresh Lemon
-
Less
More
1 year 11 months ago #173336
by jnuneziglesias
Survey submission is excruciatingly slow was created by jnuneziglesias
Hi all,
I'm having trouble with a survey instance I've installed on a VM. Everything is working great, but when I (or users) click "Submit", there is a good 10s+ pause until the confirmation page is shown. (Until then, it just scrolls to the top, which seems "broken".) I am using local MySQL as a backend.
1) any idea why this would be this slow?
2) is there any way to have a splash page, like the typical "don't press the back button" pages on some payment processors?
Thanks!
Juan.
I'm having trouble with a survey instance I've installed on a VM. Everything is working great, but when I (or users) click "Submit", there is a good 10s+ pause until the confirmation page is shown. (Until then, it just scrolls to the top, which seems "broken".) I am using local MySQL as a backend.
1) any idea why this would be this slow?
2) is there any way to have a splash page, like the typical "don't press the back button" pages on some payment processors?
Thanks!
Juan.
The following user(s) said Thank You: mrli999
Please Log in to join the conversation.
1 year 11 months ago #173344
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
Replied by tpartner on topic Survey submission is excruciatingly slow
Have a look at this post which describes how to implement a modal spinner when clicking "Submit" -
www.limesurvey.org/forum/design-issues/1...e-immediately#172405
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
Please Log in to join the conversation.
- jnuneziglesias
-
Topic Author
- Offline
- Fresh Lemon
-
Less
More
- Posts: 6
- Thank you received: 1
1 year 11 months ago #173351
by jnuneziglesias
Replied by jnuneziglesias on topic Survey submission is excruciatingly slow
Thanks Tony! Just a quick Q, I added that code to a file custom.js under themes/survey/fruity/scripts/custom.js, (I'm using the fruity theme in my survey), but don't get a spinner. The file permissions are root/root, same as the (template custom.js file in the vanilla theme. Any ideas?
Please Log in to join the conversation.
- jnuneziglesias
-
Topic Author
- Offline
- Fresh Lemon
-
Less
More
- Posts: 6
- Thank you received: 1
1 year 11 months ago #173352
by jnuneziglesias
Replied by jnuneziglesias on topic Survey submission is excruciatingly slow
@jelo
> Create a one question survey and check again. Is the submit lag issue the same?
Good suggestion, thanks! I don't have time to try it now but will in the morning.
> Create a one question survey and check again. Is the submit lag issue the same?
Good suggestion, thanks! I don't have time to try it now but will in the morning.
Please Log in to join the conversation.
1 year 11 months ago #173355
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
Replied by tpartner on topic Survey submission is excruciatingly slow
You should extend that theme and only modify files in the extended theme. You may need to reset the assets.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
Please Log in to join the conversation.
- jnuneziglesias
-
Topic Author
- Offline
- Fresh Lemon
-
Less
More
- Posts: 6
- Thank you received: 1
1 year 11 months ago #173373
by jnuneziglesias
Replied by jnuneziglesias on topic Survey submission is excruciatingly slow
@jelo
I tried the test survey and it took a long time also. I'm not really sure what that means though!
I tried the test survey and it took a long time also. I'm not really sure what that means though!
Please Log in to join the conversation.
- jnuneziglesias
-
Topic Author
- Offline
- Fresh Lemon
-
Less
More
- Posts: 6
- Thank you received: 1
1 year 11 months ago #173374
by jnuneziglesias
Replied by jnuneziglesias on topic Survey submission is excruciatingly slow
@tpartner Ah, sure. However my hack above *should* have worked, shouldn't it? Despite the poor practice? I don't understand what "reset the assets" means here.
Please Log in to join the conversation.
1 year 11 months ago - 1 year 11 months ago #173380
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
Replied by tpartner on topic Survey submission is excruciatingly slow
The assets manager may not have reset the files in the /tmp directory. You should see a reset button for each theme in the themes screen.
Failing that, you can set debug =1 in /application/config/config.php. This will bypass the assets manager so all files are loaded from the theme directory.
Failing that, you can set debug =1 in /application/config/config.php. This will bypass the assets manager so all files are loaded from the theme directory.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com
Last edit: 1 year 11 months ago by tpartner.
Please Log in to join the conversation.
- jnuneziglesias
-
Topic Author
- Offline
- Fresh Lemon
-
Less
More
- Posts: 6
- Thank you received: 1
1 year 11 months ago #173404
by jnuneziglesias
Replied by jnuneziglesias on topic Survey submission is excruciatingly slow
Thanks everyone for your help!
@tpartner, resetting the assets appears to have changed the behavior for the better. Now the browser appears to be loading the next page after hitting "submit", rather than just sending me back to the top of the survey. So, as far as I'm concerned, it's usable now. Thank you!
@jelo, the version is Version 3.14.5+180815. The dokuwiki site running on the same VM is fast enough, so it doesn't seem to be some Apache issue, for example. However now that the waiting time looks like regular browser load time, I'm happy enough not to pursue this further.
If anyone is motivated enough to actually figure out what's going on, I'm happy to discuss more in private. Thanks again!
@tpartner, resetting the assets appears to have changed the behavior for the better. Now the browser appears to be loading the next page after hitting "submit", rather than just sending me back to the top of the survey. So, as far as I'm concerned, it's usable now. Thank you!
@jelo, the version is Version 3.14.5+180815. The dokuwiki site running on the same VM is fast enough, so it doesn't seem to be some Apache issue, for example. However now that the waiting time looks like regular browser load time, I'm happy enough not to pursue this further.
If anyone is motivated enough to actually figure out what's going on, I'm happy to discuss more in private. Thanks again!
Please Log in to join the conversation.
2 months 3 weeks ago #198918
by mrli999
Replied by mrli999 on topic Survey submission is excruciatingly slow
I also came with this problem. My version is: 2.73.1+171220.
Does anyone know how to resolve this problem? Thanks.
Does anyone know how to resolve this problem? Thanks.
Please Log in to join the conversation.
2 months 3 weeks ago #199019
by mrli999
The problem was caused by the smtp account. My smtp account is not on the same server as the web site. It took some times to send email out using that smtp account. Thanks.
Replied by mrli999 on topic Survey submission is excruciatingly slow
mrli999 wrote: I also came with this problem. My version is: 2.73.1+171220.
Does anyone know how to resolve this problem? Thanks.
The problem was caused by the smtp account. My smtp account is not on the same server as the web site. It took some times to send email out using that smtp account. Thanks.
Please Log in to join the conversation.
2 months 3 weeks ago #199073
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey submission is excruciatingly slow
Yes, this is a problem. When the emails are not working properly, it can cause problems with the survey. Not sure if this problem has been solved in LS3 and LS4
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- DenisChenu
-
- Offline
- LimeSurvey Community Team
-
Less
More
- Posts: 13214
- Karma: 413
- Thank you received: 2379
2 months 3 weeks ago #199084
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Replied by DenisChenu on topic Survey submission is excruciatingly slow
Using php mail can fix the issue,
And php mail use default server system, this one can use another smtp relay.
Seems to be difficult to send an email without waiting result , if you have advice on a how to do this.
And php mail use default server system, this one can use another smtp relay.
Seems to be difficult to send an email without waiting result , if you have advice on a how to do this.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Please Log in to join the conversation.
2 months 3 weeks ago - 2 months 3 weeks ago #199086
by holch
So couldn't we trigger the email sending by submitting, but not require the survey to wait until this has happened to finalize? At least then we have the completed survey. Yes, we still have a problem with the email, but at least 50% of the "goal" is completed. In many cases the email sent is a nice to have and probably would count rather just 5-10% of what should be achieved and the survey completion is 90-95% of that goal.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey submission is excruciatingly slow
I don't know, but I would prefer the completion of the survey to be independent of the sending of the email. Yes, of course the email should be sent. But when there is an issue with email, I'd rather have at least the survey completed with no email sent than having no email sent and the survey not being finished.Seems to be difficult to send an email without waiting result , if you have advice on a how to do this.
So couldn't we trigger the email sending by submitting, but not require the survey to wait until this has happened to finalize? At least then we have the completed survey. Yes, we still have a problem with the email, but at least 50% of the "goal" is completed. In many cases the email sent is a nice to have and probably would count rather just 5-10% of what should be achieved and the survey completion is 90-95% of that goal.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 2 months 3 weeks ago by holch.
Please Log in to join the conversation.
- DenisChenu
-
- Offline
- LimeSurvey Community Team
-
Less
More
- Posts: 13214
- Karma: 413
- Thank you received: 2379
2 months 3 weeks ago #199094
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Replied by DenisChenu on topic Survey submission is excruciatingly slow
For information : if you use php mail, it's really quick .
No control of done or not
And you can set your server use a SMTP relay …
No control of done or not
And you can set your server use a SMTP relay …
Use php mail …So couldn't we trigger the email sending by submitting, but not require the survey to wait until this has happened to finalize?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Please Log in to join the conversation.
