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PDFs for individual statistics requestions fails on Safari

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7 years 11 months ago #149869 by blocka
PDFs for individual statistics requestions fails on Safari was created by blocka
We are using LS 2.63.1+170305.

When we "View Statistics", and display the results in HTML, there is a small PDF icon at the top right of each question.

On MacOS (tested on desktop and iPad), when we click on this icon, we start to see the animated "rendering" icon in the middle of the screen, and then nothing happens.

In Windows, on all browsers we tested, this problem does not occur, and we see the rendering icon for a few seconds, and then the popup window (or a warning that a popup was attempted -- depending on browser settings) is displayed, and we can then view the PDF.

Anyone able to confirm this issue?
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  • DenisChenu
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7 years 11 months ago #149872 by DenisChenu
Replied by DenisChenu on topic PDFs for individual statistics requestions fails on Safari
Safari is a broken browser
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7 years 11 months ago #149882 by blocka
Replied by blocka on topic PDFs for individual statistics requestions fails on Safari
As part of our investigation, we installed FireFox on MacOS, and we had the same problem -- on both Mac desktop and on iPad.
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7 years 11 months ago #149885 by holch
Replied by holch on topic PDFs for individual statistics requestions fails on Safari
Do you have a plugin for PDF on this mac? Can you open other PDFs in the browser on this mac?
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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7 years 11 months ago #149890 by jelo
Replied by jelo on topic PDFs for individual statistics requestions fails on Safari

DenisChenu wrote: Safari is a broken browser

LimeSurvey is a broken webapp?

The PDF icon is triggering a download which seems quite unusual.
I can confirm that Safari, Firefox and Chrome are not downloading the PDF on iOS.

Chrome under Windows 7 shows a popup-block when clicking the PDF button.
When allowing the popup the PDF is displayed in an extra window, where the whole PDF data is base64 in the URL.




Perhaps there is some room to optimize the offering of the PDF. I'm no expert when it comes to MIME / HTML5 filetransfer.
But on other webapps the PDF-filehandling seems to be issue-free with these browsers/platforms.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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7 years 11 months ago #149977 by DenisChenu
Replied by DenisChenu on topic PDFs for individual statistics requestions fails on Safari

jelo wrote:

DenisChenu wrote: Safari is a broken browser

LimeSurvey is a broken webapp?

;)


Seems totally right here :
github.com/LimeSurvey/LimeSurvey/blob/ma...sController.php#L217

Header is not set , strange firefox show it here, LS is buggy here, not Safari. (but Safari still a dumb browser).


@blocka : can you report the bug and put the link here : i fix it this week end (if you report it).


Denis
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7 years 11 months ago #149990 by jelo
Replied by jelo on topic PDFs for individual statistics requestions fails on Safari
Bugticket created:
bugs.limesurvey.org/view.php?id=12197
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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7 years 11 months ago #149991 by DenisChenu
Replied by DenisChenu on topic PDFs for individual statistics requestions fails on Safari
Oups ... made an error about issue : pdf is done in javascript here ....
Can not take it currently
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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  • blocka
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7 years 11 months ago #151196 by blocka
Replied by blocka on topic PDFs for individual statistics requestions fails on Safari
Does this mean that this issue will persist? Or is it resolvable?
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7 years 11 months ago #151200 by jelo
Replied by jelo on topic PDFs for individual statistics requestions fails on Safari

blocka wrote: Does this mean that this issue will persist? Or is it resolvable?

Both questions can be answered with a YES.

If you take a look at the bugticket you can see that nobody is currently assigned to that bugreport.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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