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Email not sent to new user

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10 years 4 months ago #118997 by holch
Email not sent to new user was created by holch
I am currently trying to create a new user, but whenever I save the new users it says that sending the email has failed.

Unfortunately there is no way to test the email settings in Limesurvey (send a test mail) and if I recall right it worked before.

Is there a way I can find out what went wrong?

I will try with a different email now, to see if the problem is on the other end, but usually this shouldn't create this error message, right?
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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10 years 4 months ago #119028 by suess
Replied by suess on topic Email not sent to new user
I have the same issue of getting failure messages, that the e-mail wasn't able to be sent, whenever trying to add new users.

Using Version 2.05+ Build 150310

Grateful for any hint on this.
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10 years 4 months ago #119743 by scaforchio
Replied by scaforchio on topic Email not sent to new user
Same problem.
:(

The mail isn't sent but no error I can see.
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10 years 4 months ago #119761 by DenisChenu
Replied by DenisChenu on topic Email not sent to new user
Did you have server log access ?

Denis
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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10 years 4 months ago #119799 by scaforchio
Replied by scaforchio on topic Email not sent to new user
Yes.
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10 years 4 months ago #119802 by DenisChenu
Replied by DenisChenu on topic Email not sent to new user
Hi,

Then : go to ssh

Create a new user with look at tail.
tail /var/log/apache2/server-error.log -f
and
tail /var/log/apache/mail.log

Denis
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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10 years 4 months ago #119810 by scaforchio
Replied by scaforchio on topic Email not sent to new user
There is nothing in the file error.log.

This is the result in mail.log.

Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: Authentication-Warning: server1.i*****.it: www-data set sender to p*****.t*******@gmail.com using -f
Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: from=p*****.t*******@gmail.com, size=1163, class=0, nrcpts=1, msgid=<6bec8bde264790a4d389b829155c25da@www.i*****.it>, relay=www-data@localhost
Apr 29 17:45:49 server1 sm-mta[16382]: t3TFjn3f016382: from=<p*****.t*******@gmail.com>, size=1409, class=0, nrcpts=1, msgid=<6bec8bde264790a4d389b829155c25da@www.i*****.it>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: to=pietro <p*****.t*******@libero.it>, ctladdr=p*****.t*******@gmail.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31163, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t3TFjn3f016382 Message accepted for delivery)
Apr 29 17:45:50 server1 sm-mta[16384]: STARTTLS=client, relay=mx.libero.it., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Apr 29 17:45:50 server1 sm-mta[16384]: t3TFjn3f016382: to=<p*****.t*******@libero.it>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121409, relay=mx.libero.it. [212.48.24.20], dsn=2.0.0, stat=Sent (MriZ1q00T4gpYYR0NriZXn mail accepted for delivery)


From my inexperienced analysis is all OK.
There is a problem that I can not see?
(Obviously the asterisks inserted by me)
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10 years 4 months ago #119812 by holch
Replied by holch on topic Email not sent to new user
Same problem persistent here. It worked fine before, but as I don't create new users on a regular basis, I can't tell when it started to be bad.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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10 years 4 months ago #119816 by DenisChenu
Replied by DenisChenu on topic Email not sent to new user
In Spam folder ?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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10 years 4 months ago #119819 by holch
Replied by holch on topic Email not sent to new user
Thought about that, but nope. Tried it with my gmail, nothing arrived, nothing in the spam folder.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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10 years 4 months ago #119820 by holch
Replied by holch on topic Email not sent to new user
And spam folder actually doesn't make sense, because Limesurvey tells me that the email couldn't be sent.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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10 years 4 months ago #119821 by holch
Replied by holch on topic Email not sent to new user
Here a screen shot:

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The topic has been locked.
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9 years 11 months ago - 9 years 11 months ago #126420 by flexic
Replied by flexic on topic Email not sent to new user
Maybe this helps narrow it down for the LimeSurvey devs, emails get sent for accounts I create with the non-initial user. I.E. creating new users as a superadmin but not as the initial user. When I create users as that initial superadmin account, emails fail to send.

EDIT: Scratch that, now email is sending fine as the initial superadmin account. No idea what I changed, if anything, for it to work. Only failed the very first time I ever sent an email, has worked every time since.
Last edit: 9 years 11 months ago by flexic.
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9 years 11 months ago #126533 by Mazi
Replied by Mazi on topic Email not sent to new user
Please always let us know which email method you set at global settings -> email.

When using SMTP emailing please enable error logging and post errors here.

If you can safely reproduce the issue please file a bug report.
Best regards/Beste Grüße,
Dr. Marcel Minke
survey-consulting.com
offlinesurveys.com
Feel free to contact me by email for professional LimeSurvey support!
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9 years 10 months ago #126555 by holch
Replied by holch on topic Email not sent to new user
I use SMTP which worked very well before.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The topic has been locked.
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