I am currently trying to create a new user, but whenever I save the new users it says that sending the email has failed.

Unfortunately there is no way to test the email settings in Limesurvey (send a test mail) and if I recall right it worked before.

Is there a way I can find out what went wrong?

I will try with a different email now, to see if the problem is on the other end, but usually this shouldn't create this error message, right?

I have the same issue of getting failure messages, that the e-mail wasn't able to be sent, whenever trying to add new users.

Using Version 2.05+ Build 150310

Grateful for any hint on this.

Same problem.


The mail isn't sent but no error I can see.

Did you have server log access ?

Denis

Yes.

Hi,

Then : go to ssh

Create a new user with look at tail.
tail /var/log/apache2/server-error.log -f
and
tail /var/log/apache/mail.log

Denis

There is nothing in the file error.log.

This is the result in mail.log.

Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: Authentication-Warning: server1.i*****.it: www-data set sender to p*****.t*******@gmail.com using -f
Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: from=p*****.t*******@gmail.com, size=1163, class=0, nrcpts=1, msgid=<6bec8bde264790a4d389b829155c25da@www.i*****.it>, relay=www-data@localhost
Apr 29 17:45:49 server1 sm-mta[16382]: t3TFjn3f016382: from=<p*****.t*******@gmail.com>, size=1409, class=0, nrcpts=1, msgid=<6bec8bde264790a4d389b829155c25da@www.i*****.it>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Apr 29 17:45:49 server1 sendmail[16381]: t3TFjnXU016381: to=pietro <p*****.t*******@libero.it>, ctladdr=p*****.t*******@gmail.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31163, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t3TFjn3f016382 Message accepted for delivery)
Apr 29 17:45:50 server1 sm-mta[16384]: STARTTLS=client, relay=mx.libero.it., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Apr 29 17:45:50 server1 sm-mta[16384]: t3TFjn3f016382: to=<p*****.t*******@libero.it>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121409, relay=mx.libero.it. [212.48.24.20], dsn=2.0.0, stat=Sent (MriZ1q00T4gpYYR0NriZXn mail accepted for delivery)

From my inexperienced analysis is all OK.
There is a problem that I can not see?
(Obviously the asterisks inserted by me)

Same problem persistent here. It worked fine before, but as I don't create new users on a regular basis, I can't tell when it started to be bad.

In Spam folder ?

Thought about that, but nope. Tried it with my gmail, nothing arrived, nothing in the spam folder.

And spam folder actually doesn't make sense, because Limesurvey tells me that the email couldn't be sent.

Here a screen shot: