Difficult to say something, as I can't reproduce the error. Using Chrome with user logged in into the google account, no incognito, and it works just fine.
Are you using any proxys?
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Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
We have web application firewall, a kind of proxy. We have already tested disabling this feature, without success. With the json message stuck on the screen there is a JavaScript error. I don't know if it is related.
Uncaught TypeError: Cannot read properties of null (reading 'removeChild')
at removeNode (<anonymous>:1:1874)
at HTMLIFrameElement.<anonymous> (<anonymous>:1:6347)
function removeNode(e) {
e.parentNode.removeChild(e)
}