LimeSurvey version:  url=https://artificialcompaniongender.limesurvey.net/surveyAdministration/listsurveys#modalSystemInformation]Version 5.2.5[/url
Own server or LimeSurvey hosting:   artificialcompaniongender.limesurvey.net/admin
Theme: How do I insert videos?
==================
Hello,

Now I have a problem with videos, I have tried to insert YouTube Videos and it worked.
But when I uploaded videos myself and previwed the question, the videos cant be show or played, there's only a white bar.
What else do I need to do to upload a video successfully?
Right now I only added video source link and then upload the video.

Hi,
why don't you show us your problem?
E.g. by a screenshot of the source code or a lss export of this relevant question.

You seem to use the LimeSurvey hosting.
So here is what I got in version 5.2.5. LimeSurvey hosted.
I used the wizard to upload a mp4 file and to generate this code.
And everything is fine.

Joffm
 

Here's what happened when I uploaded the MP4 file:

 

Console.log (F12 on good browser)

Here's what happened when I uploaded the MP4 file:

And what is the source code?
 

I actually download some videos from YouTube and then cut and put them
altogether in MP4 format.

Joffm's point is that you need to explore the source code of the page with browser developer tools (F12). We cannot debug this remotely.

Again,
please show what you see after you clicked this "source" button? 

 

This screenshot looks as if the path of the video is wrong, or the extension, or, or...
And consider: the filename and extension are case sensitive (MP4 is different from mp4).

So, please show

Joffm

Dear all,

I am adding my question to this thread, because it looks like the problem i am experiencing is the same as Sternee. However, if you would rather me start a new thread please let me know and i will do so!

I am using the web version of limesurvey to develop my questionnaire, with firefox. We have a university account, and the files are hosted on the university server (sondage.app.u-paris.fr).

I am having issues inserting videos in my questionnaire.
We uploaded our videos on the server ('Resources' tool on the left menu - my own translation from the french "ressources"), and this worked just fine. All videos are in a mp4 format.
I then clicked on the "video" icon to insert one of them in the questionnaire:
  (second button on this image)

Then i chose one of the videos that had been uploaded on the server:



Following this action, the video shows in the question preview, and the corresponding source code is:

<div class="ckeditor-html5-video" style="text-align: center;">
<video controls="controls" src="/upload/surveys/292789/files/Q18.mp4"> </video>
</div>

However, when i hit the button "save" to record the question, the video disappears from preview. Correspondingly, the source code gets changed into:

<div class="ckeditor-html5-video" style="text-align:center;"> </div>

I have tried different formats for the video, also using different codecs but this did not solve the issue.
Also, I tried to used "insert videos from youtube" instead, but I got exactly the same issue. The source code initially generated:

<div class="videodetector"><iframe frameborder="0" src=" www.youtube.com/embed/nomf2OrFlU8?autohi...ols=1&showinfo=0 "></iframe><input class="remove-videodetector" type="button" value="Remove video" /></div>

changes into:

<div class="videodetector"> </div>

and the video disappears.

By any chance, would someone know what is the reason for this problem?

Thank you very much and best wishes,
Véronique



 

Do you have rights to insert videos, as it is an university installation?

Your code is fine.
Joffm

 

Thanks very much, Joffm, for your quick reply.

I assumed that i had the rights to show videos. However, I will enquire with the university when they re-open on monday.

All best,
Véronique

Dear all,

Some more news after talking with the university IT person:

Our university server is able to show videos, and the IT person is able to insert videos into my questionnaire. However, neither I or my student can. At this point, the IT person does not know what the problem might be, so if anyone has an idea, please let us know!

All best,
Véronique

the IT person is able to insert videos

neither I or my student can

So, maybe the setting of the XSS filter is different.
 

Should be OFF. 
The setting for so called "super admins" is always OFF.

That may be the point.

Joffm


 

I agree with Joffm. This most likely has to do with the XSS filter. The "IT person" is most probably a superadmin and they don't get filtered, even if the XSS filter setting is "ON". Now "normal" users like you and the students will run into the filter, if it is "ON".

Thank you both very much for your answers! I forwarded the idea of the XSS filter to the IT person, now she has changed this parameter on my account and indeed it solved the issue.

Best, and thanks again!
Véronique