Survey response missing

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2 weeks 18 hours ago #206233 by toivoglatz
Hi there!
We are running version 3.23.6 of LimeSurvey and have a token based study where a "test" response which I filled out myself is missing from the results table. We even got an (empty) confirmation mail that a new response has been submitted and in the participant table the token is flagged as having been used, but the response is not there. I attach a few screenshots.






Confirmation email (in German) where all information is missing:

Hallo,
Eine neue Antwort wurde für die Umfrage 'Peerspectives: Pre-course Survey' abgegeben.
Klicken Sie auf den folgenden Link um den Antwortdatensatz anzusehen:
https://______.limequery.org/admin/responses/sa/view/surveyid/______/id
Klicken Sie auf den folgenden Link um den Antwortdatensatz zu bearbeiten:
https://______.limequery.org/admin/dataentry/sa/editdata/subaction/edit/surveyid/______/id
Um die Statistik zu sehen, klicken Sie hier:
https://______.limequery.org/admin/statistics/sa/index/surveyid/______
Die folgenden Antworten wurden vom Teilnehmer gegeben:

Response ID :
Date submitted :
Last page :
Start language :
Seed :
Token :
Date started :
Date last action :


I found two similar threads here, but the proposed solutions (using a different version, waiting until it appears, or participants might have pressed "clean and exit") do not apply.

Any ideas?
Attachments:

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2 weeks 11 hours ago #206268 by holch
Replied by holch on topic Survey response missing
Did you (or someone elese) deactivate and reactivate the survey after you did this test interview?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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1 week 6 days ago #206296 by toivoglatz
Replied by toivoglatz on topic Survey response missing
No, it was a new survey, based on a copy of another survey, which underwent some changes and preview testing. It was only activated once and the missing response was actually the first response.

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1 week 6 days ago #206315 by jelo
Replied by jelo on topic Survey response missing
I recommend to open a bugticket where you provide more infos about the system.
It might be a new bug. It is not the first time we see erased responses.
It might be a bug which is not easy to reproduce.

What PHP version is used. If you have PHP 7.4 I recommend to downgrade to 7.3.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 week 6 days ago #206317 by DenisChenu
Replied by DenisChenu on topic Survey response missing
Clear all button delete current response.
github.com/LimeSurvey/LimeSurvey/blob/b8...timeHelper.php#L1381

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

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