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Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey

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3 years 8 months ago #202935 by TomBenj
Hi there,
I've reported this as a bug twice on bugs.limesurvey.org. Users on any Apple device (iPhone, iPad and Mac computer) cannot complete a survey because the Next button doesn't work a few questions into the survey. In my first bug report - bugs.limesurvey.org/view.php?id=16121 - I attached a screenshot and the message the participant is shown "Please use the survey navigation buttons or index. It appears you attempted to use the browser button to re-submit a page". Back then I was on version 3.22.11+200330. My more recent bug is bugs.limesurvey.org/view.php?id=16501 , this is with the latest version 4.3.3+200707.
This is extremely frustrating, and makes us look bad as an organization. We're sending surveys to 1000+ participants and those with iPhone, iPad or Mac devices can't get past the first few questions. I've had no action in response to the bugs, and if I can't get this resolved I'll be moving to SurveyMonkey or LimeSurvey Pro, but I'll have to be convinced my survey will work first!
Any suggestions appreciated.
Thanks,
Tom

Tom Benjamin
President, CUPE Local 1978
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3 years 8 months ago #202940 by tpartner
Can you attach a small sample survey containing only the relevant questions?

Cheers,
Tony Partner

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3 years 8 months ago #202944 by TomBenj
Sure, I've attached the .lss file. It's not a long survey, though a number of the questions have conditions based on previous responses.
Thanks for quick response.
Tom

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3 years 8 months ago #202945 by tpartner
Please remove the link from your signature - that is only allowed for registered partners.

Cheers,
Tony Partner

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3 years 8 months ago #202946 by tpartner
I see no attachment.

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Tony Partner

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3 years 8 months ago #202948 by TomBenj
Let me try that again

File Attachment:

File Name: limesurvey...4697.lss
File Size:575 KB

Tom Benjamin
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3 years 8 months ago #202973 by tpartner
This seems to be an environment problem - I can successfully complete the survey on my server (LimeSurvey version 4.3.4) using both iPhone and iPad.

Did you test with one of the core themes and/or on the demo site?

Cheers,
Tony Partner

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3 years 8 months ago #202980 by TomBenj
Is that something you could help me solve? I see that you have a survey consulting company, and I would be happy to pay to get this resolved.
The LimeSurvey build is 4.3.3+200707. database and DBv ersion MySQL 10.3.23-MariaDB-cll-lve, Server OS Linux, web server software & version Apache 2.4.43, PHP Version 5.6.40. Our domain is hosted on Islandhosting, and the LimeSurvey build is provided by them and installed using Installatron, we have a ComfortUpdate key. The survey theme is out-of-the-box "fruity". I will try the demo site, I've not used that before.

Tom Benjamin
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3 years 8 months ago #202996 by TomBenj
Actually, I was wrong on the PHP version, it's 7.4, and I've attached a screenshot of the activated and available extensions. . Do you see anything that points to an issue there?

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3 years 8 months ago #202997 by tpartner
Sorry, I am happy to help with front-end issues but am not a server expert.

Cheers,
Tony Partner

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3 years 8 months ago #202998 by TomBenj
Can you recommend anyone who might be able to help?

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3 years 8 months ago #203006 by DenisChenu

LimeSurvey build is 4.3.3+200707

1st think to do : use only 3.X version

Else : i really don't think iOs issue can come from server.
Last time i see such issue : it's due to a broken HTML : a div was not closed … in a question.
But strange Tony don't find the issue …

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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