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Navigation Problems on iPhone and Mac

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5 years 4 months ago - 5 years 4 months ago #196678 by TomBenj
I ran into this odd problem, which only seems to appear on iPhones or other Mac computers. When the user clicks the Next button there's a pop-up message saying "Please use the survey navigation buttons or index. It appears you attempted to use the browser button to re-submit a page". An odd twist is that the user can enter garbage into the fields and then Next works, but if she chooses a previously remembered entry (like name and email), the error occurs.



Does anyone know how to resolve this? We have our own install running version 3.22.11+200330

Thanks,
Tom

Tom Benjamin
President, CUPE Local 1978
Last edit: 5 years 4 months ago by TomBenj. Reason: Attachment image was too large
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5 years 4 months ago #196684 by jelo
With "iPhone and Mac" you mean the browser Safari, right?
If you e.g use Firefox on MacOS or iOS the issue is not there, right?

I remember the issue in the Samsung browser on mobile devices.
The ticket never was really solved.
bugs.limesurvey.org/view.php?id=14666

I recommend you create a new, simple survey. If you can reproduce the issue, I recommend to open a bugticket and attach a LSS export file.

Infos about browser version / os version should be part of that ticket.

I don't see any changelog in the last few updates of LimeSurvey.
Code:
Changes from 3.22.11 (build 200330) to 3.22.12 (build 200406) April 6, 2020
-Fixed issue #16074: Wrong survey url when directLogin from beforeRegister event (Marko Bischof)
-Fixed issue #16069: Deactivate survey using tokens in Postgres 12 shows error (Carsten Schmitz)
-Fixed issue #15987: Move surveys from group A to group B now shows correct message "success" when saving was successful (Patricia Stelling)

 
Changes from 3.22.10 (build 200323) to 3.22.11 (build 200330) March 30, 2020
-Fixed issue: Quota not working for array 10-point (Olle Harstedt)
-Fixed issue 16037: Trim entered e-mail addresses  (fkroener)
#Updated translation: Italian by lfanfoni
#Updated translation: Italian (Informal) by lfanfoni
#Updated translation: French (France) by c_schmitz, DenisChenu
#Updated translation: Finnish by Jmantysalo
#Updated translation: Croatian by rovinj
#Updated translation: Catalan by qualitatuvic

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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4 years 11 months ago #204654 by stellaa9x
I have the same problem, anyone help me?
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4 years 11 months ago #204758 by TomBenj
Sorry stellaa9x, I got nowhere with this, and ended up moving my surveys to SurveyMonkey. I opened two bug tickets and started another thread in the LimeSurvey forums - forums.limesurvey.org/forum/design-issue...-cannot-finsh-survey

Tom Benjamin
President, CUPE Local 1978
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