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Performance issue on setting conditions

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9 years 11 months ago #124781 by timyim
Hi,

We found very slow responses for setting conditions. What should I do for this case? Thanks.

version: 2.05+ 150520
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9 years 11 months ago #124785 by jelo
The information you offered is not suitable to even make an educated guess.
Could be a temporary problem with your server. Could be a database problem.
Did you check the problem with different surveys. Create a copy of the survey and create a new survey. Same issue?

You could update LS, but I would encourage you to stay on 2.05 (even though security update weren't fixed there).

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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9 years 11 months ago #124812 by holch
Jelo is right, there is very little information we can work with.

For us to be able to help we would need sem information about your survey, the type of conditions, how many conditions, how big is the survey, do other surveys run fine, is it with a very specific condition or with all conditions, etc.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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9 years 11 months ago #124840 by timyim
The survey is small.
I just have 2 questions. Just set the 2nd question with the condition with 1st one.
It is very slow response once I click "Add condition".
even though I cannot access survey again. I need to close the browser.

Any help? Thanks.
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9 years 11 months ago #124873 by holch
This sounds weird. I don't feel any slow down due to conditions.

Can yu attach the survey with this problem here? I assume that there is something wrong with this survey.

You could also try to export the survey and import it as a new survey again to see if this changes anything.

Or try to recreate the same survey (as it is only 2 questions anyway) and see what happens.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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9 years 11 months ago #125603 by timyim
That is a new survey.


Found condition set (using another browser)


The web browser is still loading for setting condition.
Cannot access survey if we stop the loading. need to close the browser.

Exported survey.

File Attachment:

File Name: limesurvey...5169.lss
File Size:13.11 KB


export/import with no issue.
Set condition - problem again.

How can I check where is the problem? Thanks.
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9 years 11 months ago #125618 by tpartner
This seems to be a device or browser specific problem. I have tested in Firefox, Chrome, IE and Edge with no problems.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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9 years 11 months ago #125619 by timyim
Any idea of the issue?

DB? engine? or???

Please advise. Thanks.
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9 years 11 months ago #125625 by jelo
What OS and Browser were used while doing the screenshot?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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9 years 11 months ago #125685 by timyim
We have tried 2 OS. Windows Vista and Windows 10.

For Browser, Chrome, IE and Firefox.

I would like to know and troubleshoot with the following:
1. php file that set condition
2. which table to access that set condition.

Please help. Thanks.
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9 years 11 months ago #125688 by holch
Tested your questionnaire. No problem at all. All running smooth. Must be some problem with your local installation.

What is the template you are using and do you use a modified admin template?

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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9 years 11 months ago #125691 by timyim
Hi, We have customized the template.

Please see the attached for reference. Thanks.

File Attachment:

File Name: template.zip
File Size:106.43 KB
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9 years 11 months ago #125721 by timyim
I tried using original template, the problem still existed.

any recommendation to check on php program or DB?

Please advise.
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9 years 11 months ago #125737 by holch
I assume that the template you are referring to is the survey template and not the template for the admin area, right? As the problem is not the survey (as far as I understood), but the admin screen locking, I don't think that the survey template will have any impact. But what about the admin interface, has this been modified?

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The topic has been locked.
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9 years 11 months ago #125739 by timyim
I have modify the admin interface.
e.g. Remove the footer, disable user to choose login.....

I will try to install with the same version tomorrow and see if anything help for my problem. Thanks.
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Moderators: tpartnerholch

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