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How can I upload video on self-host LimeSurvey?

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3 years 9 months ago - 3 years 9 months ago #221702 by freezhao
Replied by freezhao on topic How can I upload video on self-host LimeSurvey?
Same problem~
Last edit: 3 years 9 months ago by freezhao.
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3 years 9 months ago - 3 years 9 months ago #221704 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?

Hi,

1. Debug mode : manual.limesurvey.org/Debug_mode
2. Check session issue



 
Hi DenisChenu，

For the question 1:
I have chage code in /application/config/config.php  
Code:
'config'=>array(
'debug'=>2,
'debugsql'=>0,
)

The Screen Shot：
 

Then I operated the survey and tried to upload a video. The KC finder is still frozen, you can see all the buttons, but nothing happens when you press them. And all the form is blank.
The KC finder screen shot：
 

So, how can I get the bug report then? Thanks for your help. I realize LS is a project that needs a code-understand based.

For the question 2:
Could you explain it a little more? “session issue”？what is it, and where can I check it? I am a newbie for LS. Sorry for that.
[img


Thanks again for your help, really appreciate your work.
 
Last edit: 3 years 9 months ago by free521521521.
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3 years 9 months ago #221705 by DenisChenu
Replied by DenisChenu on topic How can I upload video on self-host LimeSurvey?
Still frozen : please activate console , on firefox : F12, and see if you have an error, if yes click on the little button to show it

Session : check on console too (see screenshot)

And tell us how your session is managed (see phpinfo in global settings)
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3 years 9 months ago #221706 by DenisChenu
Replied by DenisChenu on topic How can I upload video on self-host LimeSurvey?
Browser console (when it work good)
 
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3 years 9 months ago #221707 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?

If developers can not reproduce the issue, it is almost impossible to fix it.

Your environment is quite "special" and I doubt that anyone else here has the same setup to check.

For better understanding my version is 5.1.11+210920.

Are you still on this version or have you updated in the meanwhile? If not, I would suggest to update to the latest version and see if you can reproduce. It does not make sense to discuss potential bugs on a version that has received 7 updates by now (currently we are at 5.1.18).

If they problem persists on the most recent install, please answer the questions you received from Denis.



 


I have update the LS to 5.1.18; the issue remains the same. I have tried the method in this posts:

forums.limesurvey.org/forum/installation...not-working?start=15
I think my problem is quite similar to it. I put Limesurvey in a web station environment, which put WordPress site as well. But the port for the site is not standard 80 or 443. or I used the reverse proxy. Both of them may cause the problem.


forums.limesurvey.org/forum/installation...mage-upload-ckfinder

I tried to change the disable attribute from true to false. But the problem is still there. I notice the post is over ten years old and maybe not work for the new LS.

That's all I tried and thought for now; I have searched other users who install LS in NAS have the same issue. I guess this debug is necessary for all the NAS users. 

Thanks holch
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3 years 9 months ago #221737 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?
Hi Denis,
Hope I did right about what you ask for:
   


and the PHP info:
   

Thanks
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3 years 9 months ago #221751 by DenisChenu
Replied by DenisChenu on topic How can I upload video on self-host LimeSurvey?
There are somlething with invalid domain ?
1st time i see it …

Maybe try to update some session parameters ?
www.limesurvey.org/manual/Optional_settings/en#Session_settings

Hard to fix without complete access here …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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3 years 9 months ago #221780 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?
Is it because I use the special port number? instead of standard 80 or 443?
I can give you an admin role for LS or any other access to fix this issue, I think it will help others also.
Thank Denis for your help~!
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3 years 9 months ago #221783 by DenisChenu
Replied by DenisChenu on topic How can I upload video on self-host LimeSurvey?
443 is the default port for https.
If you use https : you don't need it to force 443.

Maybe KC_FINDER didn't allow/know example.org:443 for domain.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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3 years 9 months ago #221822 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?
I use 1234 as a port, so could the particular port be a problem？
e.g., www.mydomain.com:1234/survey

If it is a problem, how to solve it?

I can share the access of LS. It will help many users who used the particular port too if we can fix the issue.

Thank you so much for your patience
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3 years 9 months ago #221825 by DenisChenu
Replied by DenisChenu on topic How can I upload video on self-host LimeSurvey?
No idea,

Maybe a kcfinder issue or something else.
You can try to report the issue for starting : community.limesurvey.org/bug-tracker/

Else : if it's urgent : www.limesurvey.com/support
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
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3 years 9 months ago #221844 by holch
Replied by holch on topic How can I upload video on self-host LimeSurvey?

It will help many users who used the particular port too if we can fix the issue.


My rough guess would be, that there is exactly one user using the port 1234 with Limesurvey. ;-)
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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3 years 9 months ago #221863 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?
There would be many users using the LS in a particular port because of the web environment. The number 1234 is just an example; I think you understood it;-)
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3 years 9 months ago #221864 by free521521521
Replied by free521521521 on topic How can I upload video on self-host LimeSurvey?
I have reported it. Thanks for your help, Denis.

BTW: It is pity that there is no agency in my zone on the list in www.limesurvey.com/support
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3 years 9 months ago #221870 by holch
Replied by holch on topic How can I upload video on self-host LimeSurvey?
Well, today, and specially when it comes to IT and programming, physical location shouldn't be a problem, right? We here in the forum a spread out over the world as well and yet it works. Or is it a billing issue?
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The following user(s) said Thank You: DenisChenu
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Moderators: tpartner, holch

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