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User can not access survey using Chrome and/or Safari

  • iembry
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1 year 1 week ago #241508 by iembry
Please help us help you and fill where relevant:
Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen] 5.6.10+
Own server or LimeSurvey hosting: own server
Survey theme/template:
==================

Hi, I have a user that can NOT access the survey that I created using either Chrome or Safari. The survey never connects.

There is a thread from January 2023 ([url] forums.limesurvey.org/forum/installation...e-or-safari-suddenly [/url]) stating that this issue has been corrected.

Will this issue be resolved again?

Thank you.

Irucka
 

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1 year 1 week ago #241509 by jelo

Will this issue be resolved again?
 
The issue in that thread was about an DNS issue with one domain used by LimeSurvey hosting.
You state that you host LimeSurvey on your own server.
So that thread does not relate to your issue.
Your respondent which cannot connect to your LimeSurvey instance might experience a similar issue, but how should know?
We don't know the survey URL or the location/provider of your respondent.
If it is an DNS issue, it is totally unrelated to LimeSurvey as a software.

 

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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  • iembry
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1 year 1 week ago #241511 by iembry
The survey is located at www.ecoccs.com/limesurvey/index.php?r=su...x&sid=431611&lang=en

The user can access my www.ecoccs.com/ domain without any issues.

jelo , thank you for the correction on the issue in the posting that I shared.

 

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1 year 1 week ago #241512 by jelo

The user can access my www.ecoccs.com/ domain without any issues.
 
Which rules out DNS issues at all.

Your webserver has a webapplicationfirewall (WAF) activated, which might is blocking certain IPs or patterns, which are causing only one or a few visitors to be totally blocked. The WAF running is imunify360 webshield 1.18. You might take a look or consult your hosting provider.

Since the blocked visitor is using Safari, you might investigate what enddevice the potential respondent is using. Safari narrows the OS to iOS or MacOS. So there might be a issue around OS or Safari. Not sure how large your survey audience is. So you might have already iOS and MacOS users answering the survey.
 

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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  • iembry
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1 year 1 week ago #241535 by iembry
jelo, I requested that the user attempt to connect to demo.limesurvey.org/ . The user could NOT connect to that Web site.

Thank you.

Irucka
 

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1 year 1 week ago #241538 by dsigpl
Hello,

Lime survey version : Version 5.6.10+230313

same problem here for all safari devices (iPhone, MacOS).
I tried with Safari Windows and website does not load (same for demo.limesurvey.org/ ).

Regards.

 

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  • DenisChenu
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1 year 1 week ago #241546 by DenisChenu
Safari have some security restriction than other browser

Then : please

1. Check on demo.sondages.me/ and master.sondages.pro/ if you can access (and maybe goes to answering)
2. About demo.limesurvey.org : if it work with Edge or Chrome or firefox : report the issue ouir mantis
3. About your server : same : if it work with another browser on same computer : report the issue

community.limesurvey.org/bug-tracker/

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.

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11 months 3 weeks ago #242104 by inessou
Vider le cache et les cookies : les navigateurs conservent souvent des informations temporaires comme le cache et les cookies. Ces fichiers peuvent parfois être à l'origine de problèmes d'affichage des pages. Il peut être utile de supprimer ces données de navigation pour remédier au problème.

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11 months 3 weeks ago #242105 by iembry
Regarding my initial issue, after upgrading to the most recent version of LimeSurvey Community Edition, the user was able to access both the LimeSurvey demo & the LimeSurvey that I created.

I want to thank the LimeSurvey developers for fixing that issue for me.

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