Please help us help you and fill where relevant:
Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen] 5.6.10+
Own server or LimeSurvey hosting: own server
Survey theme/template:
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Hi, I have a user that can NOT access the survey that I created using either Chrome or Safari. The survey never connects.

There is a thread from January 2023 ([url] forums.limesurvey.org/forum/installation...e-or-safari-suddenly [/url]) stating that this issue has been corrected.

Will this issue be resolved again?

Thank you.

Irucka
 

iembry wrote:

Will this issue be resolved again?
 

The issue in that thread was about an DNS issue with one domain used by LimeSurvey hosting.
You state that you host LimeSurvey on your own server.
So that thread does not relate to your issue.
Your respondent which cannot connect to your LimeSurvey instance might experience a similar issue, but how should know?
We don't know the survey URL or the location/provider of your respondent.
If it is an DNS issue, it is totally unrelated to LimeSurvey as a software.

 

The survey is located at www.ecoccs.com/limesurvey/index.php?r=su...x&sid=431611&lang=en

The user can access my www.ecoccs.com/ domain without any issues.

jelo , thank you for the correction on the issue in the posting that I shared.

 

iembry wrote:

The user can access my www.ecoccs.com/ domain without any issues.
 

Which rules out DNS issues at all.

Your webserver has a webapplicationfirewall (WAF) activated, which might is blocking certain IPs or patterns, which are causing only one or a few visitors to be totally blocked. The WAF running is imunify360 webshield 1.18. You might take a look or consult your hosting provider.

Since the blocked visitor is using Safari, you might investigate what enddevice the potential respondent is using. Safari narrows the OS to iOS or MacOS. So there might be a issue around OS or Safari. Not sure how large your survey audience is. So you might have already iOS and MacOS users answering the survey.
 

jelo, I requested that the user attempt to connect to demo.limesurvey.org/ . The user could NOT connect to that Web site.

Thank you.

Irucka
 

Hello,

Lime survey version : Version 5.6.10+230313

same problem here for all safari devices (iPhone, MacOS).
I tried with Safari Windows and website does not load (same for demo.limesurvey.org/ ).

Regards.