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Unable to access Souce Code Feature
3 months 4 weeks ago #240211
by msalum1
Unable to access Souce Code Feature was created by msalum1
Please help us help you and fill where relevant:
Your LimeSurvey version: LimeSurvey Community Edition Version 5.6.3+230130
Own server or LimeSurvey hosting: LimeSurvey by an organization
Survey theme/template: fruity
Hello,
I'm wondering what's wrong with our LimeSurvey account. I can't see the full features at the home page and also if I want to edit source codes of our statements. Please see attached.
I also tried using different browsers (Safari, Chrome, Edge) but I got the same result.
Best regards,
M.
Your LimeSurvey version: LimeSurvey Community Edition Version 5.6.3+230130
Own server or LimeSurvey hosting: LimeSurvey by an organization
Survey theme/template: fruity
Hello,
I'm wondering what's wrong with our LimeSurvey account. I can't see the full features at the home page and also if I want to edit source codes of our statements. Please see attached.
I also tried using different browsers (Safari, Chrome, Edge) but I got the same result.
Best regards,
M.
Attachments:
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3 months 4 weeks ago #240221
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Unable to access Souce Code Feature
But your first screenshot shows the source code, so I don't understand the problem. Or are you missing the WYSIWYG-Editor?
Regarding the missing images: Can you access the images itself? Are the rights for all folders in the installation correct?
Was there a recent update? A manual update for example?
Regarding the missing images: Can you access the images itself? Are the rights for all folders in the installation correct?
Was there a recent update? A manual update for example?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
3 months 4 weeks ago #240239
by msalum1
Replied by msalum1 on topic Unable to access Souce Code Feature
Hello Holch,
Sorry for confussion. What I meant is that I can't see any editing icons in question box, and I wonder what to do with it. I didn't check any udpates yet but I'll do that first.
Thanks a lot!
M.
Sorry for confussion. What I meant is that I can't see any editing icons in question box, and I wonder what to do with it. I didn't check any udpates yet but I'll do that first.
Thanks a lot!
M.
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3 months 4 weeks ago - 3 months 4 weeks ago #240241
by tpartner
It may be JavaScript errors causing both problems. Check the console (F12).
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Unable to access Souce Code Feature
It may be JavaScript errors causing both problems. Check the console (F12).
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Last edit: 3 months 4 weeks ago by tpartner.
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