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Unable to access Souce Code Feature

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2 years 7 months ago #240211 by msalum1
Please help us help you and fill where relevant: 
Your LimeSurvey version:    LimeSurvey Community Edition          Version 5.6.3+230130
Own server or LimeSurvey hosting: LimeSurvey by an organization 
Survey theme/template: fruity   


Hello,
I'm wondering what's wrong with our LimeSurvey account.  I can't see the full features at the home page  and also if I want to edit source codes of our statements.   Please see attached. 
I also  tried using different browsers (Safari, Chrome, Edge) but I got the same result. 

Best regards, 
M.  

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2 years 7 months ago #240221 by holch
But your first screenshot shows the source code, so I don't understand the problem. Or are you missing the WYSIWYG-Editor?

Regarding the missing images: Can you access the images itself? Are the rights for all folders in the installation correct?

Was there a recent update? A manual update for example?

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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2 years 7 months ago #240239 by msalum1
Hello Holch,
Sorry for confussion. What I meant is that I can't see any editing icons in question box, and I wonder what to do with it. I didn't check any udpates yet but I'll do that first.

Thanks a lot!
M.

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2 years 7 months ago - 2 years 7 months ago #240241 by tpartner
 
It may be JavaScript errors causing both problems. Check the console (F12).
 

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Last edit: 2 years 7 months ago by tpartner.

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