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We cannot open our surveys on Chrome or Safari suddenly

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1 year 5 months ago #239277 by BorowskiP
Hello, unfortunately we have the same situation. Many surveys on a subdomain of limequery.org, which are no longer accessible for many of our participants. I have also reported this to Limesurvey GmbH.

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1 year 5 months ago #239282 by holch
Good to know that this is a more general issue. I have also messaged my contacts at Limesurvey about this issue. Let's see what they say.

I am still able to access bikemn.limequery.org though.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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1 year 5 months ago #239289 by Amboann_378672
Replied by Amboann_378672 on topic We cannot open our surveys on Chrome or Safari suddenly
Thanks again Holch. Hope that LimeSurvey is sending you T-shirt or something for all this assistance!

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1 year 5 months ago #239301 by ollehar
We're looking closely into this issue right now. Hopefully we can resolve it tonight. Sorry for the delay.
The following user(s) said Thank You: holch, Amboann_378672

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1 year 5 months ago #239316 by jelo
I see outdated glue records on limequery.org. That can lead to wrong nameservers. Might not be the only issue, but that should be fixed.

Replace the glue records (which are set via the domain registry not your nameserver).
ns1.limesurvey.org is currently set to 136.243.106.133 instead of 167.235.201.250.
ns2.limesurvey.org is currently set to 145.239.7.156 instead of 5.161.47.82.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 year 5 months ago #239329 by ollehar
Yeah, we're looking at this, jelo, thanks. It's a bit problematic since it can take some hours for the change to be propagated.

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1 year 5 months ago - 1 year 5 months ago #239333 by Eudemos
For me it is the same: eudemos.limequery.com/admin cannot be found. It is not a local internet problem, as I can access this forum.
It seems, that the domain is not listed in the nameserver??
Last edit: 1 year 5 months ago by Eudemos.

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1 year 5 months ago #239334 by tpartner
I can see that site from Canada.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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1 year 5 months ago #239335 by Joffm
From Germany, too

Volunteers are not paid.
Not because they are worthless, but because they are priceless

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1 year 5 months ago - 1 year 5 months ago #239337 by jelo
When the root cause is fixed it will take up to 72 hours to be in every DNS resolver.

If you cannot access the domain you can temporary change the DNS settings on your device to use a different resolver. These resolver might have piked the right Nameserver IP addresses.

E.g public DNS like Google DNS or Quad9
en.wikipedia.org/wiki/Quad9

In browsers like Firefox there is an option "Enable DNS over HTTPS" where you can choose from DNS services and override the Nameserver set in your device (mostly your router IP which uses the provider' nameserver).

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Last edit: 1 year 5 months ago by jelo.

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1 year 5 months ago #239343 by holch
I agree with Jelo. Usually the DNS propagation is quite quick, but sometimes it takes a bit longer. During this period, people who use DNS via a Server that is not yet updated might not be able to access your site. So for respondents you can't do much, but just have to wait until the new information is distributed everywhere.

For your own access you can try different DNS servers, just like Jelo described. But be aware that this will only solve the problem for you. Others might still encounter the problem, if the DNS server they use is not updated yet.

And I can access eudemos.limequery.com/admin from Brazil as well.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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1 year 5 months ago #239391 by jelo

 So for respondents you can't do much, but just have to wait until the new information is distributed everywhere.
 
I would be surprised if it is working now.
I'm still getting two IP-addresses for every nameserver. If your local DNS resolver chooses the glue records the surveydomain cannot be resolved into an IP address.

Looks like the majority of DNS resolver choose the right set and ignore the outdated glue records.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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