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Hi Team,
Itseems not able to upgarde my current plan and my responses also got over, for last 2 weeks am facing this issue and already raised the same to limesurvey Support still no solution.
Sara, this is the forum "installation & update" issues. From what I understand, you are on the hosted version from Limesurvey GmbH, so this has nothing to do with "installation & update", because you can't do that on the hosted version anyway.
Please open a support ticket with the Limesurvey GmbH. We here in the forum are mainly users helping users. We have no way to help you with payment issues.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
