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ComfortUpdate server not responding

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3 months 1 week ago - 3 months 1 week ago #238946 by baltzis
Please help us help you and fill where relevant:
Your LimeSurvey version: LimeSurvey Community Edition Version 5.4.12 221121
Own server or LimeSurvey hosting: own
Survey theme/template: administration theme Bay of many
==================
When trying to use ComfortUpdate, I get the following message:
Error!
No server answer
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.

However, on another installation, I found that the ComfortUpdate server is responding fine.

When I try to resubmit my valid update key, I get the following message (see also attached screenshot):
PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x

How can I resolve this rather unusual problem?
Thanks   
Last edit: 3 months 1 week ago by baltzis.

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3 months 1 week ago #238969 by jelo

How can I resolve this rather unusual problem?
 
When you get issues around the ComfortUpdate server, the best thing is to wait a few hours.
Sometimes the server is overloaded. Sometimes the LimeSurvey updates repository is updated.
If you still get issues over a 48h period of time, contact support directly.
Only a few persons inside LimeSurvey GmbH are working on the ComfortUpdate server.


 

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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3 months 1 week ago #238981 by baltzis
Thanks for the prompt reply. I encountered this problem two days ago. It is strange though that on my other installation on another server (Linux OS), the issues does not appear. The ComfortUpdate on that installation works just fine.

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1 month 5 days ago #240692 by talal_pervaiz_GT_3
Hi Did you find a fix for this as I am facing the same issue

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1 month 5 days ago #240708 by baltzis
Unfortunately, we have not find a solution (yet). We are still working on this, as we need to test the PHP settings. If that does not work, we'll probably need to reinstall LimeSurvey.

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1 month 2 days ago #240781 by tpervaiz
Can you try the blow.../application/config/updater_version.php the option $config = 1; to 0.  I hope this helps. 

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