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ComfortUpdate server not responding
3 months 1 week ago - 3 months 1 week ago #238946
by baltzis
ComfortUpdate server not responding was created by baltzis
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Your LimeSurvey version: LimeSurvey Community Edition Version 5.4.12 221121
Own server or LimeSurvey hosting: own
Survey theme/template: administration theme Bay of many
==================
When trying to use ComfortUpdate, I get the following message:
However, on another installation, I found that the ComfortUpdate server is responding fine.
When I try to resubmit my valid update key, I get the following message (see also attached screenshot):
PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x
How can I resolve this rather unusual problem?
Thanks
Your LimeSurvey version: LimeSurvey Community Edition Version 5.4.12 221121
Own server or LimeSurvey hosting: own
Survey theme/template: administration theme Bay of many
==================
When trying to use ComfortUpdate, I get the following message:
Error!
No server answer
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.
No server answer
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.
However, on another installation, I found that the ComfortUpdate server is responding fine.
When I try to resubmit my valid update key, I get the following message (see also attached screenshot):
PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x
How can I resolve this rather unusual problem?
Thanks
Attachments:
Last edit: 3 months 1 week ago by baltzis.
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3 months 1 week ago #238969
by jelo
Sometimes the server is overloaded. Sometimes the LimeSurvey updates repository is updated.
If you still get issues over a 48h period of time, contact support directly.
Only a few persons inside LimeSurvey GmbH are working on the ComfortUpdate server.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic ComfortUpdate server not responding
When you get issues around the ComfortUpdate server, the best thing is to wait a few hours.How can I resolve this rather unusual problem?
Sometimes the server is overloaded. Sometimes the LimeSurvey updates repository is updated.
If you still get issues over a 48h period of time, contact support directly.
Only a few persons inside LimeSurvey GmbH are working on the ComfortUpdate server.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 months 1 week ago #238981
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for the prompt reply. I encountered this problem two days ago. It is strange though that on my other installation on another server (Linux OS), the issues does not appear. The ComfortUpdate on that installation works just fine.
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- talal_pervaiz_GT_3
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1 month 5 days ago #240692
by talal_pervaiz_GT_3
Replied by talal_pervaiz_GT_3 on topic ComfortUpdate server not responding
Hi Did you find a fix for this as I am facing the same issue
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1 month 5 days ago #240708
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Unfortunately, we have not find a solution (yet). We are still working on this, as we need to test the PHP settings. If that does not work, we'll probably need to reinstall LimeSurvey.
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1 month 2 days ago #240781
by tpervaiz
Replied by tpervaiz on topic ComfortUpdate server not responding
Can you try the blow.../application/config/updater_version.php the option $config = 1; to 0. I hope this helps.
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