LimeSurvey GmbH is hiring a
Student (d/f/m) for Support and Customer Care

Place of work is our Hamburg headquarters; occasional remote work is possible after on-the-job training.

Please apply in our career center:
careers.limesurvey.org/jobs/Careers/3881...m-f-d-?source=forums


Your tasks

• As Customer Care Student you are the contact person for all LimeSurvey customers and those who want to become one.
• You will answer enquiries via chat and e-mail.
• You provide information about our products and memberships.
• You process incoming tickets and support our customers throughout the entire customer life cycle.
• You collect customer feedback and help to optimise internal processes.
• You take care of our knowledge base and the LimeSurvey manual.

Your profile

• You are enrolled at a university (full-time).
• You are already familiar with the area of customer care.
• SaaS is not an alien concept to you.
• You have a heart for our customers.
• You work independently and in an solution oriented manner.
• You are tech-savvy and Open Source enthusiastic.
• You speak good English, otherwise German and/or French.
• You are communicative and enjoy working in a team.

We offer

• Varied, interesting and challenging tasks
• Participation in a young, growing team
• Room for creativity and your own ideas
• In-depth LimeSurvey knowledge
• Individual training opportunities
• An hourly wage of 12.50 EUR and flexible working hours
• Long-term prospects

The LimeSurvey team is looking forward to your application!