Hello,

We are doing interviews on the phone with Limesurvey and created new tokens yesterday, a batch of 20.000 tokens. When creating them i set uses left = 5. But when agents are calling they encounter tokens that suddenly have 0 uses left. What could cause this?

Well, there could be many reasons (in LS or outside).

What software are you using for you CATI operations? How is a token assigned to an operator?

We are using ViCidial which allows an agent to click a button and this opens the URL to vicidial by adding the token as a variable. I checked but these were leads which had not been called before so how could the tokens have been accesses before (assuming this is the case)?

OK, I had asked because a wrong implementation of the CATI portion can quickly finish your uses left, if you have a few people in your call center. I am not sure when the uses left ist set to "zero", I think only once the questionnaire was finished. So it also can't be that they just opened the link quickly and closed it again.

I am not sure what the problem could be. Did you check the token table that you uploaded, that they are really all with the same uses left? I am just trying to rule out those things.

Did this happen only in this one case or is this reproducable?

I create dummy tokens each time via the limesurvey interface. I don't upload tokens. We did a query with navicat and changed all the tokens that had <5 uses back to 5. This is not the first time this has happened so i'm pretty sure it will happen again. I'll check the tokens immediately after i generate them next time. I also thought that maybe the agents were opening the surveys and closing them again but it turned out these were leads that were never called before but even if they were the uses left field should only be deducted when the last question in the survey is answered right?

dspaan wrote: .... when the last question in the survey is answered right?

Use left is decremented only when user click on submit.

BUt maybe there are a bug in "admin update answer/create answer" in www.limesurvey.org/manual/Data_entry ?

Denis

We don't use manual data entry.

dspaan wrote: We don't use manual data entry.

Something external ? Somewhere else ?

No idea here.

PS: why not use
- Allow multiple responses or update responses with one token? YES
- Enable token-based response persistence : NO

Then your token have an 'infinite' submit system

Hi Denis,

I changed these settings:

Allow editing responses after completion? Yes
Enable token-based response persistence No

But then we get this error:

The token you provided doesn't match the one in your session.
Please wait to begin with a new session.

The agent has to refresh everytime they get the survey script. This doesn't work because it is running in an iframe and as soon as the agent gets the respondent on the phone he should be able to read the survey text. Is there any way to get rid of this session problem?

Also i could not find the setting 'Allow multiple responses or update responses with one token? YES'.

Thanks, don't know how i overlooked that.

edit: I was looking at another Lime server this afternoon which is version 2.00 and doesn't have that option. That's why i missed it.

Does anyone know how i can get rid of the token session error?

For token session error : allways use /newtest/Y in your URL :it's clean to for iframe url.

Denis

Thanks but i still get the error. This is what my URL looks like:

https://serverip/limesurvey/index.php/survey/index/sid/877433/newtest/Y/token/94