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Error when opening Questionaire

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9 hours 9 minutes ago #275335 by p.johannes
LimeSurvey: Version 7.9.1
Own server or LimeSurvey Cloud: Cloud
Survey theme/template: dnk
==================
I importet a new questioniare .lss and now, when I try to open ANY of the existing on my server, the site shows this error message:
Code:
nexpected Application Error! can't access property "qid", c is undefined gP@/editor/build/static/js/index.2701a372.js:31:250190 ld@/editor/build/static/js/lib-react.921b21ad.js:4:128729 i@/editor/build/static/js/lib-react.921b21ad.js:4:189589 uI@/editor/build/static/js/lib-react.921b21ad.js:4:169267 uM@/editor/build/static/js/lib-react.921b21ad.js:4:169138 ux@/editor/build/static/js/lib-react.921b21ad.js:4:165907 uS@/editor/build/static/js/lib-react.921b21ad.js:4:164462 E@/editor/build/static/js/lib-react.921b21ad.js:4:207778 z@/editor/build/static/js/lib-react.921b21ad.js:4:208298 @/editor/build/static/js/lib-polyfill.8aaa6834.js:3:52018 _@/editor/build/static/js/lib-polyfill.8aaa6834.js:3:51786 j@/editor/build/static/js/lib-polyfill.8aaa6834.js:3:51846 💿 Hey developer 👋 You can provide a way better UX than this when your app throws errors by providing your own ErrorBoundary or errorElement prop on your route.

I'm a new customer and don't have very much experience yet: is there some type of tech-support that can help with this issue?

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8 hours 34 minutes ago #275336 by holch

Own server or LimeSurvey Cloud: Cloud


When you say "Cloud", does this mean that you are a paying customer of Limesurvey Cloud?

Then in the forum we won't be really able to help with this issue, as we do not have any access to the servers and server configurations of Limesurvey Pro.

You should open a support ticket with Limesurvey GmbH.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The following user(s) said Thank You: p.johannes

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