Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

7.0.14 -> 7.0.15 database upgrade failed!

More
1 month 2 days ago - 1 month 2 days ago #275142 by d_inoue
Please help us help you and fill where relevant:
LimeSurvey version: 7.1.14 -> 7.1.15
Own server or LimeSurvey Cloud: Own server (Hosted)
Survey theme/template:
==================
Hello,Now, I upgraded our LimeSurvey from 7.1.14 to 7.1.15.

ComfortUpdate completed successfully, including the "Pre-installation check".(Like 1st screenshot)
However, when I logged in afterward, the database upgrade screen appeared, followed immediately by an error stating that the minimum system requirements were not met.(Sorry, I didn't get screenshot on this time)
Admittedly, I had been using MySQL 5.7 and knew an update was overdue, but this caught me completely off guard!Out of necessity, I urgently upgraded to MariaDB 10.3.

Despite this, the same screen threw an error stating: "MariaDB 10.3.38 or newer is required, but the server reports version 10.3.7.", preventing me from moving forward.(2nd screenshot)
Since our server is on a hosted environment, upgrading MariaDB any further is not feasible.

As a result, I had to revert the application files back to version 7.1.14 while maintaining the switch to MariaDB.Raising the database requirements so drastically without any prior warning causes major issues for us!
Last edit: 1 month 2 days ago by d_inoue. Reason: Readability (I don't know why but CR didn't work as I expected.)

Please Log in to join the conversation.

More
1 week 2 days ago #275224 by d_inoue
(Sorry, I realized that the Subject is wrong. "7.1.14 -> 7.0.15" is correct.)

Anyway, No reply...

I need to say, Pre-installation check in Comfort Update Wizard was (is?) wrong.

Now still I'm using 7.1.14, Pre-installation check is below, required MySQL version is "5.5".
 

But in  Installation - LimeSurvey CE - LimeSurvey Manual  , required MySQL version is "MySQL 8 or later"
 

Comfort Update maybe wrong.
Is this fixed?

Please Log in to join the conversation.

More
1 week 20 hours ago #275227 by holch
Did you create a bug report?

bugs.limesurvey.org

Also, if you feel this is a comfort update issue, you can open a support ticket with Limesurvey GmbH, as you are a paying customer.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

Please Log in to join the conversation.

Moderators: holch, tpartner

Lime-years ahead

Online-surveys for every purse and purpose