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Server error when activating in closed-access mode

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1 day 4 hours ago #273832 by ricardo01
I'm getting the following error when trying to active survey in closed access mode:
 
500: Internal Server Error - Database error!
An internal error occurred while the Web server was processing your request.
Please contact Administrator to report this problem. 

The survey automatically goes on to activate in open mode.

Using Version 6.16.9+260217 

Please help us help you and fill where relevant:
LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey Cloud:
Survey theme/template:
==================
(Write here your question/remark)

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7 hours 39 minutes ago #273848 by holch
Are you selfhosting or are you with the Limesurvey Hosting?

Who is your administrator?

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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1 hour 41 minutes ago #273857 by ricardo01
LS hosted at phpwebhosting.com. I'm the administrator

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