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CException

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2 weeks 6 days ago #273103 by jorge_ici
CException was created by jorge_ici
Please help us help you and fill where relevant:
LimeSurvey version: 6.15.22+
Own server or LimeSurvey Cloud: cPanel / own server.
Survey theme/template: don't know because I can't access the admin panel.
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Hello,
After trying to enter de admin panel, I got this message:CExceptionApplication runtime path "/home/iciorgpt/public_html/estudos/application/runtime" is not valid. Please make sure it is a directory writable by the Web server process.Do you please me solve this issue?
Many thanks!

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2 weeks 6 days ago #273104 by jorge_ici
Replied by jorge_ici on topic CException
Hi, this is just to add that I made a restore of the database and the directory (where LS is installed) and the issue persists.

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2 weeks 6 days ago #273127 by holch
Replied by holch on topic CException

CExceptionApplication runtime path "/home/iciorgpt/public_html/estudos/application/runtime" is not valid. Please make sure it is a directory writable by the Web server process.


Looking at the error message, I don't know why you would restore the database.

The error messages rather points to an issue with rights on directory level, so check if the folder it mentions is writable.

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Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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2 weeks 5 days ago #273130 by jorge_ici
Replied by jorge_ici on topic CException
Tysm for your input.
Indeed, I had to create two new folders:

/home/iciorgpt/public_html/estudos/application/runtime
/home/iciorgpt/public_html/estudos/tmp/assets

I really have no idea on how these folders disappeared.
Now it is working again.

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