Please help us help you and fill where relevant:
LimeSurvey version: LimeSurvey Community Edition Version 6.10.5+250217
Own server on-prem: Red Hat Enterprise Linux release 9.5
Database: 8.0.29-commercial MySQL Enterprise Server
PHP: Version 8.1.32
Apache: Version 2.4.62
Load Balancer: F5
Survey theme/template:
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Hi everyone,We’re encountering an issue where user accounts cannot be deleted through the
User Management interface. When we click “Delete user,” nothing happens.Here’s what we’ve tried so far:
- Permissions: Confirmed that the account has Superadmin rights — still unable to delete users.
- Developer Tools: In the browser’s Network tab, the “Delete user” request returns a 200 status with an empty body. It appears to succeed, but the deletion doesn’t happen in the database.
- Direct DB Test: Running
Code:
DELETE FROM lime_users WHERE uid = X;
directly in the database works as expected.
- Infrastructure: We’re behind an F5 load balancer with session stickiness properly configured.
- Debug Logging: Enabled LimeSurvey debug mode temporarily:
$config = 2;
$config = 1;
No errors were logged during the deletion attempt.
Has anyone encountered this behavior before or found a workaround? Any insight would be appreciated.
Thanks!
