LimeSurvey version: Version 6.15.1
Own server or LimeSurvey Cloud: Own Server
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Could we integrate a survey response tracking mechanism, primarily to detect and flag negative responses (low ratings), and enable the automatic sending of personalized follow-up emails in such cases?

Hi,
Use ExpressionScript to calculate and detect "negative" responses (Up to you to create an algorithm "what is negative")

Use one of the "Admin notifications" to send the mail. Adapt it to your needs.

Or you may use the plugin "pdfreport" to create a good looking report you can send.

Anyway: Is it a closed survey or not? If not you have to ask for the mail address.

Joffm 


 

Thank you so much for your response !
Yeah the survey is closed.

Actually one of our needs, is to send follow-up emails after receiving a survey response when someone is not satisfied with the service, and we want to have ready-to-use emails templates for those cases. Do you think its possible to add email templates other then the confirmation, reminder templates ?

Thanks again!

Why another template?
Use one of the confirmation templates and adapt to your needs.
Taylor with ExpressionScript to send a customized mail.

Joffm