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Some features are not working

  • gerism81
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4 weeks 1 day ago #270456 by gerism81
Some features are not working was created by gerism81
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LimeSurvey version: [6.14.0+250520 ]
Own server or LimeSurvey Cloud: Own
Survey theme/template:Vanilla
==================

Since the last update this morning, there are things that do not work. Especially when clicking certain buttons. For example:
- Difficulty editing a question: When clicking on the edit button of a variable, it is not shaded and once clicked it does not react. Nothing happens. The way to get around it is to click the right mouse button, open the question in another tab and then it does allow you to click edit.

- You cannot change the question type. As described above: I am trying to change from a multiple numeric to a numeric and the same thing happens, when I click select, although in the first instance the "select" button is shaded, it does nothing, and you cannot change the question type. It only reacts when clicking "close". That thing is very important. Now we can not change any type of question

- Sometimes working with the condicons configurator, once the filter is made, it is not saved for the same reason, the save button does not react.

Thanks

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  • gerism81
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4 weeks 1 day ago #270458 by gerism81
Replied by gerism81 on topic Some features are not working
Also i have seen other things have disapeared:

Now when I am editing a question, i don't see all the stuf that i had before (changing colors, size...) and now only html code apear.

Text elements: When I am working on an introductory text and I save the progress, a very long code comes out, as if it were an error. The modifications are saved, but I have to reopen the file and go to the text elements screen.

Quick translation: It does not work, I translate different variables and press the "save" button but the modifications are not saved

All this happened to me after the last update.

Thanks

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  • gerism81
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4 weeks 22 hours ago #270462 by gerism81
Replied by gerism81 on topic Some features are not working
In fact, I'm starting to get quite worried because now I've realized that not only can I not change the type of question but I can't add any new questions to my questionnaires because it doesn't allow me to select what type of question I want. The button to select the type of question to ask doesn't work. It doesn't react.

I really don't know what I can do.....

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4 weeks 7 minutes ago - 4 weeks 1 minute ago #270477 by Joffm
Replied by Joffm on topic Some features are not working
Hi,

I really don't know what I can do

You should have shown some screenshots.

I tried all your issues - as far I understood.
But I could not reproduce them.

In your other post you now mentioned that you used "Comfort Update".
Why didn't you do it here?
As always said "Please provide as many informations as possible."

Especially because there is another thread about an issue with "Comfort Update"right now.

Joffm

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Not because they are worthless, but because they are priceless
Last edit: 4 weeks 1 minute ago by Joffm.

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3 weeks 6 days ago #270483 by gerism81
Replied by gerism81 on topic Some features are not working
Sorry if I didn't put all information.

I alwys use comfortupdate for actualisations.

Some examples:
Image1. When I am editing text elements. But also i see it like this when editing a question

foto2. When i save text elements

foto3. when i try to make new question, i choose for example bootstrap botton but i can not click on "selection" button

foto4. When i try to edit a preexisting question, the edit button dos not work. What i do, click on mous right button "open in a new window", and then i can click on edit button.

I was worried and i did writte all the information. When you said "Why didn't you do it there" you mean i should have posted it in the other forum? Sorry for the mistake

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  • holch
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3 weeks 6 days ago #270489 by holch
Replied by holch on topic Some features are not working
Did you clear the cache of your browser and as well the limesurvey asset cache?

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Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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3 weeks 5 days ago #270504 by gerism81
Replied by gerism81 on topic Some features are not working
OMG....... Shame on me.... sorry and thank you very very much.
It is working properly again

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3 weeks 3 days ago #270512 by holch
Replied by holch on topic Some features are not working

OMG....... Shame on me.... sorry and thank you very very much.
It is working properly again
No worries. Those things happen. Glad that we could solve that so easily. If this kind of stuff happens after an update the first steps are always: try it in a different browser or a icognito window and see what happens. Of course, a messed up update can't be ruled out, but chances are high that it is just some stuff in your browser cache or in the asset cache.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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