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Can't load the admin page to install

  • affinitymc
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1 day 10 hours ago #269156 by affinitymc
Can't load the admin page to install was created by affinitymc
Please help us help you and fill where relevant:
LimeSurvey version: 6.10.3
Own server or LimeSurvey Cloud: Own server ionos.com Linux
Survey theme/template: None
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(Write here your question/remark)
I have uploaded all the files via ftp, and point my browser (Chrome) to the installation directory but keep getting an Internal Server Error 500. Is it a file/directory permissions issue?
Any help would be appreciated!

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  • holch
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1 day 2 hours ago #269163 by holch
Replied by holch on topic Can't load the admin page to install
With permission issues I would rather expect an error in the 400 range, not a 500.

www.howtogeek.com/305093/what-is-a-500-i...and-how-do-i-fix-it/

Did you make sure that your server is prepared for running Limesurvey?

www.limesurvey.org/manual/Installation_-...rvey_on_your_website

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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  • affinitymc
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1 day 1 hour ago #269170 by affinitymc
Replied by affinitymc on topic Can't load the admin page to install
I will double check that my server is limesurvey ready. Thanks for your help, much appreciated!

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  • affinitymc
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33 minutes ago #269195 by affinitymc
Replied by affinitymc on topic Can't load the admin page to install
The issue has been resolved. I was able to load the installer by going to webitte/limesurvey without appending the admin folder at the end. Thank you for all your help!

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