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How to log in?

  • jefhar
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1 month 1 week ago #268417 by jefhar
How to log in? was created by jefhar
Please help us help you and fill where relevant:
LimeSurvey version: 6.9.0 
Own server or LimeSurvey Cloud:
Own server


Survey theme/template: fruity_twentythree
==================

I installed and used the system last week. Now, I visit my site and I'm unauthorized. How do I log in? There is no link on the main page to login.

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1 month 1 week ago #268418 by tammo
Replied by tammo on topic How to log in?
url-to-your-installation/admin

Have fun!

Tammo


Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl

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  • holch
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1 month 1 week ago #268419 by holch
Replied by holch on topic How to log in?
First of all, we consider "cloud", when you are on the limesurvey SaaS service, which if you have installed it on your server you are not. So from I understand you use the community edition installed on your own server.

Now to your probkem: what do you refer as the main page? Probably the index page where you could see the list of public surveys. You need to go to the admin page. Try to go to www.example.com/admin/ , with www.example.com Bein the URL leading to the index page.

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  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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  • jefhar
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1 month 1 week ago #268420 by jefhar
Replied by jefhar on topic How to log in?
The only thing `/admin` shows me is that the following surveys are available, which are none, and that I should contact myself for assistance. The only action on that page is a language selector.

What else do you suggest?

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  • holch
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1 month 1 week ago #268421 by holch
Replied by holch on topic How to log in?
That is not the right URL. Show us the URL to this page, and I'll tell you how to get to the login for the bachend/administration. You are looking at the LS front-end right now.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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1 month 1 week ago #268422 by holch
Replied by holch on topic How to log in?
Here an example of my survey url:

surveys.domain.tld/6/

I installed LS under the subdomain surveys with the domain domain.tld, in a subfolder called "6" representative for the main branch of lime survey.

So using the url above would get me to the screen you are showing. Adding /admin/ at the 3nd will get le to the login screen.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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  • jefhar
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1 month 1 week ago #268425 by jefhar
Replied by jefhar on topic How to log in?
I've decided there is too much friction, so I'm using another solution.

I've tried for days to post my url, but the system says I didn't pass spam checks.


There's no login on the account(DOT)limesurvey(DOT)org page.

And the box with words and a math problem is too much friction since it doesn't even say what it's for, so the first 10 times I started a thread it just bounced me out, and there's no way to change the image sizes, so they're all as big as someone else wants them.

There is no way of posting issues on the LimeSurvey github page.

Thanks for the non-solutions, but I'm going to use a solution that actually works. I know you guys are probably forum volunteers and don't care whether I use the product or have any input on the site or code, but I've just had a very bad experience. I came to this solution because I've used it in the past, probably 15 years ago when I ran a lengthy survey for my chorus. Now I'm in the same position and reached for the same product, only to find that you can only login immediately after you've installed the system, the interface is clunky, and half the time there is no way to login on this site.

Thanks for your efforts, but I'm going to use a solution that makes an effort to want me to use it.

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  • holch
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1 month 1 week ago #268426 by holch
Replied by holch on topic How to log in?

I installed and used the system last week. Now, I visit my site and I'm unauthorized. How do I log in? There is no link on the main page to login.


This is very confusing. You are saying that you installed it and used it. So far so good. But then you say you are unauthorized, but at the same time you don't know how to login. I assume you couldn't find the login page, which is different to not being unauthorized.

Now to the screenshots you are posting: One seems to be from your own sever under your own domain, the other one seems to be from the SaaS service of LImesurvey. So what is it? Did you install Limesurvey on your own server or did you just get a package from Limesurvey Hosting. I am really confused by your posts. Because one has nothing to do with the other. So we should clarify the basics first.

There is no way of posting issues on the LimeSurvey github page.


The bug tracker is at bugs.limesurvey.org. However, based on your description this doesn't seem to be a bug, but rather a confusion on how to get to the admin backend of LImesurvey.

Thanks for your efforts, but I'm going to use a solution that makes an effort to want me to use it.


Well, this is totally up to you. However, I feel like you are missing the basics, or at least don't really explain your issue very well for us to understand what is going on.

I have no issues what so ever to access my different installations of the community edition on my server and I also am able to login on account.limesurvey.org without any issues:
 

Hard to help you if you show only very limited screenshots. Seems like the login to accounts is just showing the left part of the screen, with the login being further to the right.

In your screenshot of your installation we can only see part of the URL, we would have to guess the last part of the url / domain. Why not posting the full URL so we can see how to access this? is it "Gold Standard Church", "Gold Standard Checklist", "Gold Standard Chairs", what is it? Hard to help with the lack of information provided.

But, from what I understand, you already moved on, so probably no need for us to continue.

 

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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  • Joffm
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1 month 1 week ago #268428 by Joffm
Replied by Joffm on topic How to log in?
Hi,

Thanks for the non-solutions, but I'm going to use a solution that actually works. I know you guys are probably forum volunteers and don't care whether I use the product or have any input on the site or code, but I've just had a very bad experience

Hm, as @holch wrote: There is a big lack of information from your side.

You never really explained or showed how you tried to enter the login page.
You see, with this I enter my "LimeSurvey GmbH" hosted installation.
 
And here the installation on my server.
 

and with "account.limesurvey.org/login" I get to my account
 

where also is shown the url to my survey site.

Joffm

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Not because they are worthless, but because they are priceless

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