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No access after update - error in local instalation

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1 year 9 months ago - 1 year 9 months ago #251943 by elissa
No access after update - error in local instalation was created by elissa
Please help us help you and fill where relevant:
Your LimeSurvey version: [Version 5.6.42+231024]
Own server or LimeSurvey hosting: Own
Survey theme/template: NA
==================
I tried to run ComfortUpdate to the latest 5 version (5.6.44 (231107) and before the update was completed a long text with the error occurred - its included in the attached file. Then I cannot open the login page (blank screen). Generally, I didn't make any modification of the installation except uploading a theme (skelvanilla), a custom logo or favicon. I always updated with ComfortUpdate. I restored the site from the backup and tried the update again with the same result. I'll be grateful for you help and advice how to solve it. Thanks.
Elzbieta
 

File Attachment:

File Name: error-08-1...1024.txt
File Size:6.62 KB
Elzbieta Lesinska
LS voluntary Polish translator and supervisor
Last edit: 1 year 9 months ago by elissa. Reason: Adding attachment

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1 year 9 months ago #251956 by tpartner
Replied by tpartner on topic No access after update - error in local instalation
Hi Elzbieta, have you tried contacting LimeSurvey support directly? You are paying for ComfortUpdate so should have access to that support.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: DenisChenu

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1 year 9 months ago #252003 by elissa
Replied by elissa on topic No access after update - error in local instalation
Hi,

Yes, I contacted the support team and they solved it. Thanks for the good advice ;-).
Elzbieta Lesinska
LS voluntary Polish translator and supervisor

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1 year 9 months ago #252004 by tpartner
Replied by tpartner on topic No access after update - error in local instalation
I hope they bought you a beer for all of your contributions too. :)
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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