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500 Internal Server Error

  • kthomas360
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1 year 3 months ago #250452 by kthomas360
500 Internal Server Error was created by kthomas360
Please help us help you and fill where relevant:
Your LimeSurvey version: Community Edition Version 6.2.6+230904
Own server or LimeSurvey hosting: Own Server
Survey theme/template: Fruity 23
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I have recently installed LimeSurvey and set up my first survey (I was using an older version so I was familiar with all the concepts involved).
I Activated the survey and went through it myself, but when I submitted the survey, it gave me the following error:

"500: Internal Server Error Call to a member function decryptBeforeOutput() on null"

I have NO idea what this means. Can someone help?

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1 year 3 months ago #250462 by jelo
Replied by jelo on topic 500 Internal Server Error
Do you have an email notification activated in that survey? So that you would receive a email when someone submitted and survey?

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 year 3 months ago #250476 by kthomas360
Replied by kthomas360 on topic 500 Internal Server Error
Yes, it is going to two email addresses. I separated them by commas... should I use semi-colons?

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1 year 3 months ago #250477 by jelo
Replied by jelo on topic 500 Internal Server Error
Please try the survey without any email notification.
If the issue will be gone, I recommend to reenter all the mailserver credentials in the mail settings and save again.

Then reactivate the notification and try again.

Personally I don't recommend using notifications at all.
If there is any issue with the mailserver (e.g. timeout or slowness), the survey of everyone try to submit a filled out survey will be at slowed down or fail.

You should update LimeSurvey 6.x as well, if there is a newer release.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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4 months 2 weeks ago #266281 by Mazi
Replied by Mazi on topic 500 Internal Server Error
I recently faced a similar issue after updaing a system from 3.x to 6.x. The error occured on submit and no admin notification emails were sent.
After simply saving the email settings (SMTP configuration details etc.) once more, I could submit the survey at the next run and the admin notification email was well received.

@jelo, do you think this is worth a bug report? It is very tricky to track this down.

Best regards/Beste Grüße,
Dr. Marcel Minke

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