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Your LimeSurvey version: 5.2.3
Own server or LimeSurvey hosting: Own server
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I'm trying to export survey statiscs through the remote control API however if the survey has a question with the response type Matrix (numbers) the API returns an error claiming that the property is undefined. This may happen with other types of question answers however at this point I cannot confirm or deny this. Is this a know issue, can it be fixed by bumping versions or is the only way forward is to change the survey?

Edit: Python API call

Second Edit: I'm making this edit as na update as recommended in this thread I've tried ot bump the version both to LS5.6.27 and LS6.1.5 (where the matrix is replaced by the Array (Numbers) ) and the issue with export statistics through the remote control API persists.

I am not an expert in terms of the API, but without seeing your API call it can't be ruled out that you have an error in your call.

So for the experts to help you I think you should show your API call here.

Thank you for your input.

I've added the python code used to make the request, I'll also add that with the same code I can work with no problems with other surveys that do not have the response type in question.

OK, this might help the API experts to have a better idea.

I'll also add that with the same code I can work with no problems with other surveys that do not have the response type in question.

I think this is very important information. It makes this look like a very specific issue with a specific question type, potentially a bug.

However, I see that your LS version is LS5.2.3 which was released on 22.11.2021. So this hasn't received any updates, bug fixes and security patches for over 1,5 years.

Before you dig any deeper and potentially make a bug report you need to update your version to the latest LS5 and see if the issue persists. I don't think it makes sense to solve an issue which might have been solved by an update long ago.

If the problem persists with the latest release of LS5 you should make a bug report. If you do it now, the first request of the developers will be for you to update and see if the issue persists.

Once again thank you for your response.

I will try to bump the version to the latest LS5 and follow up.

 

I've tried with updated versions (and updated the original post accordingly) and the issue seems to persist.

Since I'm new to LS and I don't find the option of bug reporting in the forums could someone guide me to the best place to report the bug?

Thank you once again.

Go to limesurvey.org, scroll down to the bottom, go to community -> contribute -> bug tracker.

Or directly via bugs.limesurvey.org