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Database issue during installation with default Installer

veda1veda
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2 years 4 months ago #242854 by veda1veda

Database issue during installation with default Installer was created by veda1veda

Please help us help you and fill where relevant:
Your LimeSurvey version: 5.6.17
Own server or LimeSurvey hosting: Inmotion
Survey theme/template: Vanilla
==================
I wish to install LimeSurvey version 5.6.17 or 6.0.4 on the root level of a subdomain of my website. I created a database before installation. When I enter the database credentials and click on Next, I get the message that the database doesn't exist. (see screenshots).

I recreated the database a few times but I always get this error message.

Would anyone have a solution to this problem?

Thanks

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tpartner
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2 years 4 months ago #242872 by tpartner

Replied by tpartner on topic Database issue during installation with default Installer

It's possible that the database location is not "localhost". You will need to check with the hosting company.

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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veda1veda
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2 years 4 months ago #242878 by veda1veda

Replied by veda1veda on topic Database issue during installation with default Installer

Thanks for the suggestion. I had checked with the hosting company before writing my post. It was confirmed that the database was active and that "localhost" was right for Database location.

I currently have a separate older working version of LimeSurvey (3.25.18+210316) running on my website using another database with "localhost" as Database location (see screenshot of config file

).

Release 5.6.17 and Release 6.0.4 have the same issue
[attachment=33246]config.jpg

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tpartner
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2 years 4 months ago #242881 by tpartner

Replied by tpartner on topic Database issue during installation with default Installer

What happens when you try the "Create database" button in the installer interface?

Cheers,
Tony Partner
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holch
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2 years 4 months ago - 2 years 4 months ago #242884 by holch

Replied by holch on topic Database issue during installation with default Installer

I recently installed LS 6.0.0 and there was no such issue. So either this is a issue on your specific server or this was a bug introduced between LS 6.0.0 and LS 6.0.4. But if this would be a general bug, I think we would have heard of it more often by now. So my guess is that it has to do with either the database information you are using or your server setup.

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Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).

Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

Last edit: 2 years 4 months ago by holch.

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veda1veda
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2 years 4 months ago #242886 by veda1veda

Replied by veda1veda on topic Database issue during installation with default Installer

I get this message:

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holch
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2 years 4 months ago #242889 by holch

Replied by holch on topic Database issue during installation with default Installer

Looks like the database credentials you are putting into Limesurvey are wrong. Check the created database, the dababase name, the password, the rights, from where it can be accessed, etc.

Help us to help you!

Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).

Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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veda1veda
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2 years 4 months ago #243425 by veda1veda

Replied by veda1veda on topic Database issue during installation with default Installer

The database info is correct. I had an issue with the PHP GD library that I got fixed. There is one more issue listed in the Pre-installation check:

Session writable session.save_path: /var/cpanel/php/sessions/ea-php82