Please help us help you and fill where relevant:
Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey hosting:
Survey theme/template:
==================

Hello dear LimeSurvey community,

Since yesterday I can't open our survey channel anymore. The password has been changed according to the new guidelines, and as you can see, I can log in here. However, I can't reach the admin page where the surveys are stored anymore with my password and username. What can I do? The survey is supposed to be sent out next month. Help!

Thanks a lot and best regards from Berlin

 

What are you answers to the questions that were at the beginning of the post?

Please help us help you and fill where relevant:
Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen]
Own server or LimeSurvey hosting:
Survey theme/template:
==================

I cannot tell you the version because I cannot acced the admin site
We use vanille theme for the survey I work with currently but we use several templates I think
I think we use LimeSurvey hosting

What is the URL where you want to log in?

inno.limequery.com/admin/authentication/sa/login

inno.limequery.com/admin/authentication/sa/forgotpassword

could this help?

Thank you for the link but it did not help.
I tried it 4 times but no email was sent to the adress...
user name is innotub and email is knut.blind@tu-berlin.de

Hi Innotub,

you use the hosted version of LimeSurvey, I think it is best to contact their user support at:

www.limesurvey.org/support/contact

I wish you success!

what do you mean with hosted version?
Thank you for your help

The TU of Berlin uses Limesurvey hosted by the company of LimeSurvey itself. They have their own user support.

I would first ask you contact person within the TU Berlin for support and if that does not work or if that goes too slow, I would contact LimeSurvey via the link that I showed in the previous post.

You (or someone) is paying for LimeSurvey GmbH to host your installation so you can contact their support directly. This forum is predominantly for the community (self hosted) version.

I found the solution. We have two different administrators for limesurvey and limesurvey admin. That is why we could not change the password for limesurvey admin.
Thank you for your help.

Best regards from Berlin