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Save-button under Survey Settings does not work

  • Malte
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2 years 2 months ago - 2 years 2 months ago #231192 by Malte
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Your LimeSurvey version: 5.3.31+220815
Own server or LimeSurvey hosting: Own
Survey theme/template: fruity
==================
Hello,

I updated today from 5.3.23+220705 to 5.3.31+220815.
Unfortunately, now the save-button in all of the survey settings sub-menus (General settings, Text elements etc.) does not seem to work anymore, i.e. when I click the button, changes are not saved.

I tried different browsers and also used a dummy-account but with no success.

I would greatly appreciate any kind of help. 

Malte
Last edit: 2 years 2 months ago by Malte.

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2 years 2 months ago #231194 by holch
Hmmm, I am not going to update to test this just to find out it is reproducible. ;-)

I guess you just "won" a bug report: bugs.limesurvey.org/

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2 years 2 months ago #231195 by Malte
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2 years 2 months ago #231212 by Malte
Problem has been fixed in Release 5.3.32+220817 - many thanks!

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2 years 2 months ago #231223 by holch
Great to hear that this could be solved quickly!

And thank you for giving this feedback here in the thread and keeping the forum up to date!

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1 year 4 months ago #244765 by roblej
We are using versión 5.6.26+230613 and have the same problem.

SAVE button does nothing in terms of feed-back (cursor does not change) until you click in other menu option. Then it seems start to work and takes a lot of time until changes in Survey Settings are saved.

Any idea about how to fix this?

thanks in advance
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1 year 4 months ago #244775 by holch
Haven't heard this issue from anyone else, so this might be something in this very specific version, or a specific issue of your installation.

As your LS 5.6.26+230613 is not the latest, before I would do anything else I would first update to the latest version which currently is LS5.6.28+230627 and see if the problem persists.

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1 year 4 months ago - 1 year 4 months ago #244846 by roblej
Hi holch,

thanks for your answer.

I'm afraid it's not a Limesurvey version issue. It already happened with the previous version (5.3.) and it happens with 5.6 after updating with ComfortUpdate.

Moreover, it happens both on the development server (AWS) and on the production server (at a local hosting provider). It was happening with PHP 8 and is happening now with PHP 7.4 after downgrading.

It's bad news that it doesn't happen to anyone else. 
Last edit: 1 year 4 months ago by roblej.

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1 year 4 months ago #244850 by holch

I'm afraid it's not a Limesurvey version issue. It already happened with the previous version (5.3.) and it happens with 5.6 after updating with ComfortUpdate.


Well, it was worth a shot. But it is strange that it is happening for you for such a long time already and persists over different versions. I am quite sure we would have heard about this in the forum if this would be a "normal bug". My suspicion is that it is something very specific for your installation. Of course this makes it very difficult to hunt down. So we must try to circle the issue.

So just to be clear: This happens with ALL save buttons in the Limesurvey backend?

I assume you have tried with different browsers, different OS, with all plugins disabled, etc, right?

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1 year 4 months ago #244889 by roblej
It happens with all SAVE buttons in the Survey Config menu. it takes 1:50 aprox. to save changes in the production server.
In the Survey menu, the options that have SAVE buttons (Reorder and eMail Templates) work fine.

Of course, we tried different browsers, different devices even different servers (development server takes 4:20 minutes).

thanks for your attention.
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1 month 2 days ago #267292 by panchoross
Replied by panchoross on topic Save-button under Survey Settings does not work
We have the same problem that it doesn't save when something has "style" inside the HTML Source, we are using the version "LimeSurvey Community Edition Version 6.6.5+240924". Unlike Roblej, even though we wait many minutes, in the end nothing is saved.

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1 month 1 day ago #267297 by roblej
How big your survey is?

¿cuantas preguntas tiene la encuesta?

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