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Your LimeSurvey version: 5.3.22+220628 Community Edition
Own server or LimeSurvey hosting: Own
Survey theme/template: Fruity
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Hi,


I've been using LS for years to manage an annual electronic ballot. Each year I juste duplicate my survey after having upgraded LS, update my questions, my contact base and my email templates, do some testing and everything is fine.
Not this year.
The one and only difference I can think of is that I moved my LS install from one directory to another on my server but same subdomain, same database and everything seems all right.
Except that I am unable to edit my email templates. Either HTML or plain text, when I click the save button, my edits are gone and the templates are still the one from last year. I tried each one of them (invite, confirm etc.), same problem each time.

I checked everything I could think of : directories permissions, config, database, php version… everything seems normal.
I don't know what else I could do to resolve this issue. I already reinstalled LS (i.e. done the update procedure again) but to no avail.
Please help.

Thanks,
--
  Pascal

I just checked the email templates HTML source and it's… garbage.
Starts with : The actual template starts after body and html tags closed. But even if I correct the source, I can't save my edits.
--
  Pascal

Please, do not cross post at the same time.
You also asked this in the French part.

Please, remember:
We all are volunteers, who try to help in our spare time.

It is really annoying to see that somebody else already answered the question in a different part of the forum after having struggled to find a solution and written a long explanation.
One of them wasted a lot of time.

Joffm

 

Well, ok. Sorry.
But some of us are not bilingual so I thought I could ask for french and english help. Of course I would report any solution in the other post…
Do you want me to delete one of the posts ?

--
Pascal

I have locked this post.