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Responses marked as 'finished' but were not.
- squidy
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1 year 10 months ago #228435
by squidy
Using LS 5.x
Responses marked as 'finished' but were not. was created by squidy
Your LimeSurvey version: 5.3.13 (php 7.3.33)
Own server or LimeSurvey hosting: Own
Survey theme/template: fruity
Plugins: hideEmptyColumn / limeMpdf / pdfReport
======================================================
I have 3 active surveys with a lot of responses, but I have an important problem. Some responses are marked as 'finished', but the last page is 0 and there are not all answers to the questions.
The survey is ending even though the respondent completes all pages/questions.
But this happens to some respondents, not all.
Can you help me?
Own server or LimeSurvey hosting: Own
Survey theme/template: fruity
Plugins: hideEmptyColumn / limeMpdf / pdfReport
======================================================
I have 3 active surveys with a lot of responses, but I have an important problem. Some responses are marked as 'finished', but the last page is 0 and there are not all answers to the questions.
The survey is ending even though the respondent completes all pages/questions.
But this happens to some respondents, not all.
Can you help me?
Using LS 5.x
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- holch
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1 year 10 months ago #228469
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Responses marked as 'finished' but were not.
Usually a survey is not marked "finished" if the respondent does not reach the end page.
Also, this sounds odd: "but the last page is 0 and there are not all answers to the questions."
This means the last page registered is basically the beginning of the survey, but they have moved forward because they have answers, correct?
Also, this sounds odd: "but the last page is 0 and there are not all answers to the questions."
This means the last page registered is basically the beginning of the survey, but they have moved forward because they have answers, correct?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- squidy
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1 year 10 months ago #228477
by squidy
Using LS 5.x
Replied by squidy on topic Responses marked as 'finished' but were not.
Indeed, the first page of the survey, after the welcome page, is one of the last registered pages. I reorganized questions and groups. A weird thing is that most respondents go through every page of the survey correctly. For some, the search stops midway, as if it's over. The respondent receives a confirmation email and this response is marked as 'finished' but incomplete (the last page is marked as 0 in the database). It's a headache because I need to edit each answer from a participant to mark it as 'not finished' so they can complete the survey.
Is it a bug of Limesurvey?
Do you have any suggestion?
Is it a bug of Limesurvey?
Do you have any suggestion?
Using LS 5.x
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- tpartner
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1 year 10 months ago #228478
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Responses marked as 'finished' but were not.
It might be a bug. Please report it and give a link here.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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