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New users cant login 'incorrect passwords or username'.

  • rthompson
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1 year 10 months ago #228204 by rthompson
Please help us help you and fill where relevant:
Your LimeSurvey version: 5.3.12+220502
Own server or LimeSurvey hosting: Own server - VM on ubuntu
Survey theme/template:
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Hi all. New users can't login anymore. Error 'incorrect passwords or username'. I've rest password via admin account and the the same error occurs when user tries to login. I've deleted and remade the user, same error. I've setup a test user, same error again.

I've even rolled back to a previous VM snapshot to a point where we first started adding users (this user account worked fine originally) with the same error.

Any ideas? Everything did work fine, then it just stopped. I don't understand why i'm getting an 'incorrect password/username' when they are clearly correct.

Many thanks

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1 year 10 months ago #228296 by rthompson
Solved.

Configuration issue with our DNS server.

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  • tpartner
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1 year 10 months ago #228304 by tpartner
Phew! :)

Cheers,
Tony Partner

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