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Admin login and panel takes far too long (>4 mins)

  • uberschaft
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2 years 3 months ago #223621 by uberschaft
Please help us help you and fill where relevant: admin login and admin panel
Your LimeSurvey version: 3.27.28
Own server or LimeSurvey hosting: Own
Theme: Sea Green

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I installed on my server (apache + PHP) and when I try to login, getting index.php takes 4.2 mins and other panel options take at least 2 mins. what can be the problem here?
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  • holch
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2 years 3 months ago #223628 by holch
Difficult to say, because we do not know your server environment. Is this on shared hosting? Sometimes shared hosters can be slow.

In any way, >4 mins is even too long for a relatively bad shared hoster. I never had those times on any platform.

Some years ago, when this happened, it was usually because Limesurvey had no access to the internet and Comfort Update had trouble to connect to the update server to check for updates. However, afaik this problem was solved a while ago, I think.

In any way: Can Limesurvey access the internet or is it blocked from the outside world? Is it behind a proxy? What kind of server environment is used?

Because even on a slow server it should just take a couple of seconds at the max to open.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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2 years 3 months ago #223684 by uberschaft
Greetings,

I disabled Comfort Update and it runs perfect.

Thank you.
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2 years 3 months ago #223794 by DenisChenu
Seems prevoious fix was disable : happen 1 or 2 times :OK, but not agaoin and again.
It must be deactivated automatically.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
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2 years 3 months ago #223814 by holch

Seems prevoious fix was disable


I knew this had been fixed before, but I started to doubt my memory. ;-)

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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