- Posts: 2
- Thank you received: 1
Welcome to the LimeSurvey Community Forum
Ask the community, share ideas, and connect with other LimeSurvey users!
Admin login and panel takes far too long (>4 mins)
- uberschaft
- Topic Author
- Offline
- New Member
Less
More
2 years 3 months ago #223621
by uberschaft
Admin login and panel takes far too long (>4 mins) was created by uberschaft
Please help us help you and fill where relevant: admin login and admin panel
Your LimeSurvey version: 3.27.28
Own server or LimeSurvey hosting: Own
Theme: Sea Green
==================
I installed on my server (apache + PHP) and when I try to login, getting index.php takes 4.2 mins and other panel options take at least 2 mins. what can be the problem here?
Your LimeSurvey version: 3.27.28
Own server or LimeSurvey hosting: Own
Theme: Sea Green
==================
I installed on my server (apache + PHP) and when I try to login, getting index.php takes 4.2 mins and other panel options take at least 2 mins. what can be the problem here?
The topic has been locked.
- holch
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 11658
- Thank you received: 2742
2 years 3 months ago #223628
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Admin login and panel takes far too long (>4 mins)
Difficult to say, because we do not know your server environment. Is this on shared hosting? Sometimes shared hosters can be slow.
In any way, >4 mins is even too long for a relatively bad shared hoster. I never had those times on any platform.
Some years ago, when this happened, it was usually because Limesurvey had no access to the internet and Comfort Update had trouble to connect to the update server to check for updates. However, afaik this problem was solved a while ago, I think.
In any way: Can Limesurvey access the internet or is it blocked from the outside world? Is it behind a proxy? What kind of server environment is used?
Because even on a slow server it should just take a couple of seconds at the max to open.
In any way, >4 mins is even too long for a relatively bad shared hoster. I never had those times on any platform.
Some years ago, when this happened, it was usually because Limesurvey had no access to the internet and Comfort Update had trouble to connect to the update server to check for updates. However, afaik this problem was solved a while ago, I think.
In any way: Can Limesurvey access the internet or is it blocked from the outside world? Is it behind a proxy? What kind of server environment is used?
Because even on a slow server it should just take a couple of seconds at the max to open.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: uberschaft
The topic has been locked.
- uberschaft
- Topic Author
- Offline
- New Member
Less
More
- Posts: 2
- Thank you received: 1
2 years 3 months ago #223684
by uberschaft
Replied by uberschaft on topic Admin login and panel takes far too long (>4 mins)
Greetings,
I disabled Comfort Update and it runs perfect.
Thank you.
I disabled Comfort Update and it runs perfect.
Thank you.
The following user(s) said Thank You: DenisChenu
The topic has been locked.
- DenisChenu
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 13645
- Thank you received: 2491
2 years 3 months ago #223794
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Admin login and panel takes far too long (>4 mins)
Seems prevoious fix was disable : happen 1 or 2 times :OK, but not agaoin and again.
It must be deactivated automatically.
It must be deactivated automatically.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
- holch
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 11658
- Thank you received: 2742
2 years 3 months ago #223814
by holch
I knew this had been fixed before, but I started to doubt my memory.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Admin login and panel takes far too long (>4 mins)
Seems prevoious fix was disable
I knew this had been fixed before, but I started to doubt my memory.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu
The topic has been locked.