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The server responded with a status of 404 by clicking on the answers tab

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3 years 3 months ago #221905 by goirigolzarri
The server responded with a status of 404 by clicking on the answers tab was created by goirigolzarri
Hi,
I have updated to the latest version and now when I click on the responses tab it keeps loading and the 404 error appears. Only happens in that tab, everything else works fine.
I need to access the answers to export them.

Any solution?
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3 years 3 months ago - 3 years 3 months ago #221908 by holch
Replied by holch on topic The server responded with a status of 404 by clicking on the answers tab
How did you update? Manually or via Comfort Update?

And which version are we talking about? LS3 or LS5? Can you please post the full version of your installation (bottom right corner of the admin pages).
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Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
Last edit: 3 years 3 months ago by holch.
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3 years 3 months ago - 3 years 3 months ago #221909 by goirigolzarri
Replied by goirigolzarri on topic The server responded with a status of 404 by clicking on the answers tab
Via Comfort Update

The version is LS5
LimeSurvey Community Edition
Versión 5.2.0+211110
Last edit: 3 years 3 months ago by goirigolzarri.
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3 years 3 months ago #221911 by holch
Replied by holch on topic The server responded with a status of 404 by clicking on the answers tab
In this case you are a paying customer of ComfortUpdate and as this happened after the comfort update, you should open a support ticket with Limesurvey GmbH directly. The error 404 means that a file has not been found, so my suspicion is that something went wrong during the update (file got deleted?!)
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The following user(s) said Thank You: DenisChenu
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  • goirigolzarri
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3 years 3 months ago #221916 by goirigolzarri
Replied by goirigolzarri on topic The server responded with a status of 404 by clicking on the answers tab
Okey, thank you!
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