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The login page just refreshes after a successful login
- yulrics
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2 years 7 months ago #220664
by yulrics
The login page just refreshes after a successful login was created by yulrics
Hi there,
We just used the comfort update to update our limsurvey instance to v3. After the update was completed, every time somebody logs in, it does not take us to the admin page but just refreshes the login page. We tried this on Chrome and Firefox and also tried deleting all the data from the browser.
Our limesurvey instance is at projectbiglife-beta.limequery.com/ and I'm not sure what the build number is.
Any help would be great!
Thanks,
Yulric
We just used the comfort update to update our limsurvey instance to v3. After the update was completed, every time somebody logs in, it does not take us to the admin page but just refreshes the login page. We tried this on Chrome and Firefox and also tried deleting all the data from the browser.
Our limesurvey instance is at projectbiglife-beta.limequery.com/ and I'm not sure what the build number is.
Any help would be great!
Thanks,
Yulric
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- holch
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2 years 7 months ago #220668
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic The login page just refreshes after a successful login
If your Limesurvey instance is running on .limequery.com it is actually on the SaaS service hosted by Limesurvey GmbH.
You should not be able to use Comfort-Update there, I think. Isn't that taken care of directly by them?
In any case, please open a support ticket with them. Here in the forum we are focused on the community edition and we have no insights on the SaaS-Service of Limesurvey GmbH works and runs.
You should not be able to use Comfort-Update there, I think. Isn't that taken care of directly by them?
In any case, please open a support ticket with them. Here in the forum we are focused on the community edition and we have no insights on the SaaS-Service of Limesurvey GmbH works and runs.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu, yulrics
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- yulrics
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2 years 7 months ago #220680
by yulrics
Replied by yulrics on topic The login page just refreshes after a successful login
Thanks! You were right.
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