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Email to new users fails after ComfortUpdate
- markhooten
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2 years 8 months ago #218525
by markhooten
Email to new users fails after ComfortUpdate was created by markhooten
Lime Survey on Ionos Hosting.
Community Version 3.27.9+210726
Email to new users (survey admins) worked fine after initial install but stopped working after previous update. Error states: Add user | Warning | Email to <Username> (<UserEmail>) failed.
Checked SMTP Settings: Set to Ionos SMTP settings with Username and Password for account plus SSL/TLS security.
Help?
Community Version 3.27.9+210726
Email to new users (survey admins) worked fine after initial install but stopped working after previous update. Error states: Add user | Warning | Email to <Username> (<UserEmail>) failed.
Checked SMTP Settings: Set to Ionos SMTP settings with Username and Password for account plus SSL/TLS security.
Help?
The topic has been locked.
- holch
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2 years 8 months ago #218526
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Email to new users fails after ComfortUpdate
It is quite hard to help, with the details provided.
From what I understand, you are not sure after which update this fails, could have been a few on the way, right? And from what I understand, in this case it might actually not even necessarily Limesurvey related?
I haven't read of any problem with emails lately. Of course, this doesn't mean we can exclude 100% that there is no problem in Limesurvey. The version is from yesterday, should 3.27.9+210726 have triggered this issue, there might be not so many that have had the situattion of adding a new user.
Can you use this email account with an email client like Outlook/Thunderbird? What happens when you try to send emails via this?
From what I understand, you are not sure after which update this fails, could have been a few on the way, right? And from what I understand, in this case it might actually not even necessarily Limesurvey related?
I haven't read of any problem with emails lately. Of course, this doesn't mean we can exclude 100% that there is no problem in Limesurvey. The version is from yesterday, should 3.27.9+210726 have triggered this issue, there might be not so many that have had the situattion of adding a new user.
Can you use this email account with an email client like Outlook/Thunderbird? What happens when you try to send emails via this?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.
- ollehar
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2 years 8 months ago #218527
by ollehar
Replied by ollehar on topic Email to new users fails after ComfortUpdate
We've updated the PHPMailer library, which perhaps has caused this. Can you enable debug => 2 in application/config/config.php? Then try again and give us a screenshot of any error. Not a copy-paste of the text, but an actual screenshot.
The following user(s) said Thank You: holch
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- DenisChenu
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2 years 8 months ago #218529
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Email to new users fails after ComfortUpdate
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.