Hello,

I am using limesurvey in the cloud.  I've been using it for years now and have never had an issue with BOUNCED emails.  
This year as I'm testing a new set of surveys (for the same customer as other years so same emails) and I keep getting bounced emails.  My emails go through to like gmail and my comany email, but to my client they are all bouncing.

I've had them White List the "This email address is being protected from spambots. You need JavaScript enabled to view it." which is where the emails come from.Any thoughts on where to begin?

Thank you,

kylekeenan wrote:

Hello,

I am using limesurvey in the cloud.  I've been using it for years now and have never had an issue with BOUNCED emails.  

 

You are on the Community Forum then : www.limesurvey.org/support/contact

As Denis. You need to get in touch with the Limesurvey GmbH who is hosting your surveys.

But: As it worked before and now is causing trouble, I would also discuss the issue with the admin of the clients email server. They probably can tell you best, why the emails bounce.