- Posts: 5
- Thank you received: 0
Welcome to the LimeSurvey Community Forum
Ask the community, share ideas, and connect with other LimeSurvey users!
Service unavailable
- SeppeN
- Topic Author
- Offline
- New Member
Less
More
3 years 4 weeks ago - 3 years 4 weeks ago #214141
by SeppeN
Service unavailable was created by SeppeN
Hello
We had the problem that we couldn't login anymore on our Limesurvey page. We entered our login info, but after we clicked login, nothing happened.
The Limesurvey is connected to an AWS EC2 instance. So as a precaution, we stopped the instance. Now after we started the instance again, when I want to go to the Limesurvey page we get this error:
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
I've expanded the capacity from the instance, but it doesn't help.
I'm new to computing so I have no idea if the problem is in Limesurvey or in AWS itself. So, I thought I might check here first.
If anyone knows how I can fix this? Or maybe also uses AWS to use Limesurvey and know how to fix this in AWS. I also asked for help from AWS.
Thanks in advance.
We had the problem that we couldn't login anymore on our Limesurvey page. We entered our login info, but after we clicked login, nothing happened.
The Limesurvey is connected to an AWS EC2 instance. So as a precaution, we stopped the instance. Now after we started the instance again, when I want to go to the Limesurvey page we get this error:
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
I've expanded the capacity from the instance, but it doesn't help.
I'm new to computing so I have no idea if the problem is in Limesurvey or in AWS itself. So, I thought I might check here first.
If anyone knows how I can fix this? Or maybe also uses AWS to use Limesurvey and know how to fix this in AWS. I also asked for help from AWS.
Thanks in advance.
Last edit: 3 years 4 weeks ago by SeppeN.
The topic has been locked.
- tpartner
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 10108
- Thank you received: 3593
3 years 4 weeks ago #214142
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Service unavailable
If you have made no changes to LimeSurvey, it's probably a server problem.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: DenisChenu
The topic has been locked.
- jelo
- Offline
- Platinum Member
Less
More
- Posts: 5033
- Thank you received: 1257
3 years 4 weeks ago #214167
by jelo
What does "want to go the LimeSurvey page" really means? Doing a login in LimeSurvey? Or just trying to open the admin login page?
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Service unavailable
Now after we started the instance again, when I want to go to the Limesurvey page we get this error:
What does "want to go the LimeSurvey page" really means? Doing a login in LimeSurvey? Or just trying to open the admin login page?
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The topic has been locked.
- SeppeN
- Topic Author
- Offline
- New Member
Less
More
- Posts: 5
- Thank you received: 0
3 years 3 weeks ago #214214
by SeppeN
Replied by SeppeN on topic Service unavailable
I wanted to go to the main page by just entering the IP from my instance in the URL. It goes to the page that shows the available surveys, with the login button at the bottom corner.
The topic has been locked.
- holch
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 11656
- Thank you received: 2742
3 years 3 weeks ago #214237
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Service unavailable
The error message sounds like a server issue.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.