Service unavailable

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1 year 2 months ago - 1 year 2 months ago #214141 by SeppeN
Service unavailable was created by SeppeN
Hello

We had the problem that we couldn't login anymore on our Limesurvey page. We entered our login info, but after we clicked login, nothing happened.
The Limesurvey is connected to an AWS EC2 instance. So as a precaution, we stopped the instance. Now after we started the instance again, when I want to go to the Limesurvey page we get this error:

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.



I've expanded the capacity from the instance, but it doesn't help. 
I'm new to computing so I have no idea if the problem is in Limesurvey or in AWS itself. So, I thought I might check here first. 
If anyone knows how I can fix this? Or maybe also uses AWS to use Limesurvey and know how to fix this in AWS. I also asked for help from AWS.
Thanks in advance.
Last edit: 1 year 2 months ago by SeppeN.
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1 year 2 months ago #214142 by tpartner
Replied by tpartner on topic Service unavailable
If you have made no changes to LimeSurvey, it's probably a server problem.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: DenisChenu
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1 year 2 months ago #214167 by jelo
Replied by jelo on topic Service unavailable

Now after we started the instance again, when I want to go to the Limesurvey page we get this error:


What does "want to go the LimeSurvey page" really means? Doing a login in LimeSurvey? Or just trying to open the admin login page?
 

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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1 year 1 month ago #214214 by SeppeN
Replied by SeppeN on topic Service unavailable
I wanted to go to the main page by just entering the IP from my instance in the URL. It goes to the page that shows the available surveys, with the login button at the bottom corner.
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1 year 1 month ago #214237 by holch
Replied by holch on topic Service unavailable
The error message sounds like a server issue.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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