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500 Internal Server Error Class 'ZipArchive' not found when export responses

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4 years 5 months ago #213501 by hengkylintang
500 Internal Server Error Class 'ZipArchive' not found when export responses was created by hengkylintang
I got error message when export responses in excel format. It's okay when export in csv, pdf and others format.  i installed LS Version 3.25.16+210302. Please help me to troubleshoot this error. thanks
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4 years 5 months ago #213524 by holch
Replied by holch on topic 500 Internal Server Error Class 'ZipArchive' not found when export responses
The error message is pretty clear. You don't have the PHP Class "ZipArchive" installed on your server.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
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4 years 5 months ago #213545 by hengkylintang
Replied by hengkylintang on topic 500 Internal Server Error Class 'ZipArchive' not found when export responses
i'm newbie in programming. thanks for your help. it's solved.
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4 years 5 months ago #213546 by DenisChenu
Replied by DenisChenu on topic 500 Internal Server Error Class 'ZipArchive' not found when export responses
It's not programming, see with your hoster : need php-zip
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.
The following user(s) said Thank You: hengkylintang
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Moderators: holch, tpartner

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