Hi, 

I've tried to set up SMTP, so I can add other admin users, which will get an invatation with their password. The problem is that it fails sending the e-mail and it's rather unclear what went wrong. The popup just says failed to send E-Mail. At the top of the page it just says 
2021-03-09 07:44:06 CLIENT -> SERVER: QUIT
2021-03-09 07:44:06 SERVER -> CLIENT: 221 Service Closing transmission

It seems the actualy error message, which gives more hints why this happended is not shown. There are also no hints displayed in the console, where I'm running LimeSurvey. 

In fact, my smtp setup actually seems to be correct as I can send invites for a survey.So it seems it might be a bug with LimeSurvey if sending email works in one place, but not in the other. But perhaps you have some idea, what else I can check. 

My Configuration is pretty much standard. I use a yahoo mail with smtp setup and SSL (as it's required by yahoo). Furthermore I use an application password, which I generated as using the normal password with third party apps doesn't work for security reasons with most providers. 
I also activated smtp debug mode.

As always: Which Limesurvey version are you using?

I'm on 3.25.15

Set maildebug to always
www.limesurvey.org/manual/Global_settings#Email_settings

Create a survey, add token
Send an invitation

Hi Denis,

I already did both. As I said sending invitation links from withing a survey works like a charm.
Just sending emails for adding admin users fails.

Sorry,

Forum broken today …

Did you try activate debug mode ? manual.limesurvey.org/Debug_mode

Is the default email address in global settings the same as the address in the survey settings?

wrote:

My Configuration is pretty much standard. I use a yahoo mail with smtp setup and SSL (as it's required by yahoo). Furthermore I use an application password, which I generated as using the normal password with third party apps doesn't work for security reasons with most providers.
 

Please provide the complete settings of the LimeSurvey mail settings. E.g. what port is used?  You should compare these setting with a mail client like Thunderbird to check if the settings are really working. Your hint with the generated password might is the reason for no longer being able to use LimeSurvey with Yahoo. Sounds like OAuth2, which isn't supported by LimeSurvey. I'm not using Yahoo and don't know if SMTP is still available without OAuth2. Yahoo switched to OAuth2 last year.
 

wrote:

Sorry,

Forum broken today …

Did you try activate debug mode ? manual.limesurvey.org/Debug_mode
 

Just debug=1, I might try 2 as well. 

Is the default email address in global settings the same as the address in the survey settings?

It is. Although there is some confusion here as I run LimeSurvey in Docker and there is a variable "LIMESURVEY_ADMIN_EMAIL" I have to set. This seems to have preference over the same setting in global setting. 

Please provide the complete settings of the LimeSurvey mail settings. E.g. what port is used?  You should compare these setting with a mail client like Thunderbird to check if the settings are really working. Your hint with the generated password might is the reason for no longer being able to use LimeSurvey with Yahoo. Sounds like OAuth2, which isn't supported by LimeSurvey. I'm not using Yahoo and don't know if SMTP is still available without OAuth2. Yahoo switched to OAuth2 last year.
 

smtp Server: smtp.mail.yahoo.com:587 
username: myMailAccount@yahoo.com 
password: application generated password (This is needes for third parties, same for google and probably most other email providers) 
encryption: TSL 

I also tried Port 465  with SSL Encryption. 

Both configuration do work with sending invites to surveys! So it can't really be a problem with OAuth2? Or does LimeSurvey support it in one place, but not in others ... that would be kinda weird. 

I also use this E-Mail in a python application and it's working well, so here is again a check that the configuration should be alright. 

 

wrote:

In fact, my smtp setup actually seems to be correct as I can send invites for a survey.
 

If this statement is true, it cannot be related to the mail settings at all.
I wonder if you still be able to send invitations via this Yahoo account.

Where is LimeSurvey installed/hosted?
 

What do you mean with "I wonder if you still be able to send invitations via this Yahoo account"?

LimeSurvey runs in a docker container on a server. I just though that it actually is behind a proxy and yahoo is afaik not whitelisted. So I wonder if there is a proxy issue ... but again, why should it work in one place, but not the other?

Is the default email address in global settings the same as the address in the survey settings?