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How to disable "Error saving results" email

  • MadhuraBL
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3 years 2 months ago #212101 by MadhuraBL
Dear Team,

We host few surveys in our LimeSurvey installation. We sometimes get "error saving results" email with participant data as a backup/to enter manually. I have a few questions reagrding this email.
1. Why do we get this email? - I believe in case if there was any connection/network issue and it failed to save the data in the db, they survey adminstrator gets this email. Is this correct?
2. If this is correct, is there a way we can log this somewhere else as a text plain file or in the logs INSTEAD OF sending an email?
3. If it cannot be turned off, is there a way we can just customise the email template to remove any sensistive data?

Thanks in advance..
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  • DenisChenu
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3 years 2 months ago #212102 by DenisChenu
Replied by DenisChenu on topic How to disable "Error saving results" email
1. Cause can be multiple , 1st of alll : give you LimeSurvey version and build number
2. Not by defauklt, and not easy
3. No : it send to an admin who can access to data easily

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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  • MadhuraBL
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3 years 2 months ago #212104 by MadhuraBL
Replied by MadhuraBL on topic How to disable "Error saving results" email
1. Cause can be multiple , 1st of alll : give you LimeSurvey version and build number
it is Version 2.67.3+170728
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  • DenisChenu
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3 years 2 months ago #212105 by DenisChenu
Replied by DenisChenu on topic How to disable "Error saving results" email
Surely an issue in this version …

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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  • MadhuraBL
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3 years 2 months ago #212106 by MadhuraBL
Replied by MadhuraBL on topic How to disable "Error saving results" email
sorry, does that mean, it is a known issue in this version and we need to upgrade to the latest?

And, are these emails encrypted?
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  • DenisChenu
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3 years 2 months ago #212122 by DenisChenu
Replied by DenisChenu on topic How to disable "Error saving results" email
IN order :

Yes, surely : you use 4years ago version …

No

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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